Receptionist (m/f/d) for the winter season 26/27

Our five-star hotel in the heart of Zermatt has been welcoming guests from all over the world since 1879. The Grand Hotel Zermatterhof combines tradition, timeless elegance, and personal hospitality with the unique mountain scenery surrounding the Matterhorn. Our versatile gastronomy ranges from fine dining with Valais ingredients to a French brasserie and traditional Swiss specialties such as fondue and raclette. to reinforce our team, we are looking for warm, motivated personalities. We look forward to your application. Your tasks: Exclusive care and personal advice for our international guests at the highest level Reception and processing of individual guest requests with the greatest care and discretion Coordination and communication with travel agencies, VIP customers, and external partners Management of reservations and correspondence in German, English, and French Professional execution of check-in and check-out, including own cash handling and invoicing Ensuring smooth operations at the front office through independent and structured working Translation and adaptation of guest information for an international audience Working according to the highest standards (LQA) to ensure an extraordinary guest experience Close cooperation with the front office team and other departments to guarantee first-class service for VIPs and regular guests Your profile: Completed commercial or comparable training Several years of experience as a receptionist, ideally in upscale hotels or in a 5-star environment Fluent German, English, and French skills; further foreign languages are an advantage Confident handling of MS Office; knowledge of the Fidelio Front-Office Suite 8 is desirable Strong service and guest orientation, confident appearance, and a well-groomed appearance Highest discretion, empathy, and sensitivity when dealing with demanding guests Structured, independent way of working paired with flexibility and resilience Experience in working according to LQA standards and striving for excellence in guest service We offer: A permanent or temporary employment in an appreciative and collegial working environment An attractive, performance-related remuneration Accommodation and meals are available A versatile, exciting, and varied activity A comprehensive benefit package within the Zermatt Hospitality Group AG with attractive discounts in our gastronomic establishments as well as special overnight rates for family members and friends Further education and development opportunities, among others via Typsy, with recognized modules Internal language courses to promote your personal and professional development Free use of the fitness and wellness areas during off-peak hours Further information about the Zermatt Hospitality Group AG can be found at www.zermattjobs.ch