Customer Service Team Leader (m|f|d) 100% – Zofingen

Customer Service Team Leader (m|f|d) 100% – Zofingen

Introduction

DELTA Zofingen AG is a leading provider of individual, efficient system solutions regarding hygiene, cleanliness, and safety. The demanding clientele of the Swiss market leader benefits from comprehensive service competence as well as high-quality products. Professional personal consulting, reliable customer service with short delivery times, and the highest Swiss quality standards are part of the lived corporate philosophy of the around 80 employees.

We are looking for an open-minded and customer-oriented personality with a flair for digitalization or AI affinity as a Customer Service Team Leader (m|f|d), who reports directly to the Head of Customer Service.

Function

As Customer Service Team Leader, you are the heart of the dedicated customer advisor team. In this responsible position, you will take over the leadership and further development of the team and thus actively contribute to the success of the company. Your tasks include the leadership, management, and coaching of your future team. You are responsible for the entire processing of customer orders, monitor prices and delivery dates, and furthermore look after our key accounts. Additionally, you support the Key Account Managers and the Sales Management. Another focus lies in the maintenance of customer history as well as in the efficient processing of complaints. Furthermore, you are responsible for introducing or optimizing digital solutions that lead to increased efficiency.

Requirements

In order for you to successfully meet these expectations, we imagine your profile as follows:

• Sociable personality with customer DNA in your blood as well as assertiveness and sales flair
• High level of independence and initiative as well as initial leadership experience
• Good analytical skills with a natural understanding of numbers
• SME affinity with the will to help shape organizational further development
• Commercial training with further education or a degree from a higher technical college
• Several years of sales experience as well as sound knowledge in project management are an advantage
• High affinity for AI, digitalization, and automation of processes
• Very good German as well as good French skills in speaking and writing are an advantage

Offer

DELTA Zofingen AG offers you a modern and dynamic working environment and you enjoy 5 weeks of vacation. You benefit from thorough induction and have numerous opportunities for professional further education, among other things thanks to the in-house company academy. A helpful, motivated team actively supports you in your tasks. Furthermore, an open and down-to-earth interaction awaits you with us, which makes working at DELTA Zofingen a real pleasure. You will perform your tasks with modern work tools and enjoy the advantage of attractive social benefits with its own pension fund. Last but not least, an interesting salary model rounds off the offer.

Information

Do you feel addressed? Then we look forward to your online application. It serves the process if your application documents are complete and ideally summarized in one PDF. However, please upload a maximum of four individual documents (CV, cover letter, work references, diplomas/certificates).

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