Group Leader IT Service Operation

Your tasks • You lead your team technically and disciplinarily (including recruitment, employee development, target agreements, employee interviews and budget responsibility). In doing so, you promote an open feedback, learning and performance culture • You are responsible for building and continuously developing a professional IT Service Operation in terms of processes, methods, tools and governance • You ensure the high-quality, stable and cost-efficient provision of our infrastructure, cloud, workplace and application services over the entire lifecycle • You control and coordinate our external IT service providers, conduct service reviews, monitor the agreed services and initiate continuous improvement measures • You actively support your team in the operational daily business Your profile • You have completed a degree in computer science (or equivalent) and have several years of experience in IT operations (infrastructure, cloud, workplace) • You have already gained initial or several years of management experience and know how to motivate, develop and successfully lead teams • You have in-depth knowledge of IT service management (ideally according to ITIL) as well as the control of external IT service providers and outsourcing partners • You think entrepreneurially, act solution-oriented and take responsibility for results and service quality • You convince through a structured, independent and initiative-driven work style as well as through pronounced communication and negotiation skills • Customer and service orientation are your top priority, at the same time you have the necessary assertiveness. We at Visana are shaping the future of healthcare - with passion and innovation. You want to achieve something? Then you are in the right place with us! Visana is a leading Swiss all-branch insurer with 922'000 private and 16'300 corporate customers and its headquarters in Bern. We accompany our customers in different life situations - from health and provision to living and mobility to individual solutions for companies. Take the next career step - our team is looking forward to you!