Inbound and Outbound Customer Advisor and Customer Zone (m/f/d)

We are the bank of Helvetia - an innovative financial service provider that intelligently combines banking and insurance. Setting new standards together and shaping the future - for us, this means more than just processing tasks. Here you work with people who take responsibility, have high standards, and have the courage to forge new paths. With us, you will find an environment in which trust and performance go hand in hand and your ideas, your initiative, and your contribution count. This gives you the opportunity to truly make a difference for our customers, your team, and your personal development

What you achieve ##

As part of the Helvetia Group, our 30-member team is responsible for the physical and digital customer advisory of Baloise Bank. At the center of this function is the inbound advisory of our clientele at the Solothurn location. The activity is supplemented by targeted outbound activities as well as assignments at our locations in Solothurn, Olten, Grenchen, and Dornach. Whether in person, by telephone, or digitally via email and messenger: We are looking for committed personalities who live customer contact and want to take on responsibility in a versatile advisory environment.

• You act as the first point of contact and ensure an outstanding customer experience - primarily in the Inbound team in Solothurn.
• You provide competent advice in Basic Banking, ensure the smooth processing of counter business together with the team, and refer to our specialist departments if necessary.
• You provide seamless support in the areas of Outbound as well as on-site in our customer zones (Solothurn, Olten, Grenchen, Dornach).
• You actively participate in service, sales, and customer loyalty campaigns and generate leads.
• You contribute proactively and help to continuously optimize our processes.

What you bring ##

• Completed commercial basic training in a banking or financial services environment
• Sound practice in customer care (customer zone, inbound, or contact center)
• Proficient German
• French is a must for this position; further foreign language skills are an advantage
• Confident handling of digital communication channels; Avaloq knowledge is a plus
• Flexibility for assignments at our decentralized locations
• Structured way of working paired with high empathy and initiative