Front Office Agent (M/F/D) 100%

As a Front Office Agent, you are responsible for the following tasks: Ensuring an exceptional arrival and departure experience for our guests Supporting the billing and invoicing process with the highest accuracy and efficiency Building personal and authentic relationships with our guests as well as ensuring care, comfort, and warm hospitality during the entire stay Compliance with all health, safety, and hygiene guidelines Taking over various administrative and operational tasks in consideration of our mission statement, our company values, and service standards Actively recognizing up-selling and cross-selling opportunities to introduce guests to the hotel's entire range of offerings As a Front Office Agent, you bring the following with you: Successfully completed training in the hotel industry as well as professional experience in the front office of an upscale hotel Strong teamwork skills as well as excellent organizational and time management skills Confident handling of computer systems and sound knowledge of Property Management Systems (PMS) Excellent written and oral communication skills as well as a professional and solution-oriented approach to guest feedback and complaints Flexibility and resilience; the activity includes shifts on weekends and public holidays Very good manners, a well-groomed appearance, and a positive and winning charisma Very good German and English skills in speaking and writing; other foreign languages are an advantage A valid work permit for Switzerland or the right to work in Switzerland is a requirement.