Customer Advisor: Fleet Management Business Customers

Your benefits at the Post. With us, you will work in a future-oriented, dynamic environment in which you can contribute and grow. Various benefits await you, allowing you to design your everyday life flexibly according to your needs. Vacation We send you on 5 weeks of vacation. Education and Training We support you with initial and further training, temporary job changes, and offer you opportunities for advancement. We train and further educate drivers in our own training center. Family Friendly We offer 18 weeks of fully paid maternity leave and 4 weeks of leave for the second parent. In addition, we contribute to the costs of supplementary family childcare. Mobility Offers We offer you a free Half-Fare travelcard, a discounted GA, or a commuter bonus. You only pay CHF 10 per year with PubliBike or Velospot. Discounts and Reductions We offer you numerous discounts on brands and products. At the Post's staff restaurants and other restaurants, you can also eat and drink at discounted prices. Vouchers We give you up to CHF 500 in personal credit, which you can use for all products in the PostShop (incl. gift cards) as well as for products from SBB and Reka. What you can achieve. As part of Post Company Cars, you ensure that our fleet management functions smoothly and that vehicles, processes, and data converge reliably. With you, our business customers can count on professional service at all times! • You are the first point of contact (first-level support) for our business customers (Post and/or third-party companies) and ensure comprehensive support. • You answer telephone and written customer inquiries competently and in a solution-oriented manner in German, French, and English. • You are responsible for the putting into and taking out of service of the assigned business vehicles as well as the quality of the vehicle data. • You manage transport, delivery, vehicle exchange, and return processes with partner garages, coordinate rental vehicles, and ensure timely processing. • You ensure that all required documents are available on time and in full, and contribute to ensuring that our data and fleet information are always up to date. • You work together with insurance companies and road traffic offices, order fuel cards and insurance certificates, and take care of invoicing. What you bring with you. • You have a commercial education and bring experience from the automotive industry or the mobility environment. • Experience in customer care, dispatching, or a comparable function will facilitate your entry. • You work independently, are responsible, and convince through your organizational and coordinative skills. • High customer orientation, resilience, and a solution-oriented way of working characterize you. • You are proficient in using MS Office, have a high IT affinity, and value accuracy and quality. • Very good oral and written German skills as well as good oral French skills (at least level B2) round off your profile.