Teamleader Operations & Field Engineering 80 - 100%

Teamleader Operations \& Field Engineering (m/f/d) 80 \- 100% Your main tasks are: Leading, motivating and empowering members of the Operations \& Field Engineering team Responsibility for the personal, methodical and professional development of the team members Planning of shifts, on-call and holiday absences as well as ensuring a high service quality Monitoring and controlling the quality of all ticket requests Optimizing and establishing processes and workflows with a focus on quality, time, cost and customer satisfaction Supporting the team in ordering, purchasing and with ticket requests Planning and conducting service management meetings Promoting cooperation between all teams Responsibility for ticket billing including complaint management What do you bring with you? You have training as an Informatiker/in EFZ or a technical profession with corresponding further education. In the course of your many years of professional experience in the ICT sector, you have acquired the following competencies: Proven experience in leading a team, especially in the helpdesk area Openness to new things, willingness to experiment and organizational talent Several years of experience in the field of informatics, telematics and networks is an advantage Enjoyment in persistently driving topics forward and successfully bringing them to a conclusion Quick comprehension as well as responsible, independent and proactive action Proficient German and good English skills (spoken and written) What awaits you? Exciting challenges await you, which you tackle in a goal-oriented manner and with perseverance. You are a team player and communicate openly and confidently with our customers. A reliable and independent way of working with corresponding flexibility in working hours completes the requirement profile. You bring great interest in networks, telematics and cloud solutions as well as the willingness to constantly face new technologies, processes and challenges in IT and service management. What can you look forward to? The comfox AG is an owner-managed company with a little more than 20 employees. We maintain short decision-making paths as well as a personal and family atmosphere. In our office premises in Hünenberg, we offer a top-equipped IT infrastructure with modern workstations. The Comföxlers are committed, uncomplicated and inputs for optimizations or improvements are welcome and appreciated in the management team. We work in a proven annual working time model. This means for you no "standard job" – you work more intensively in certain phases, but in return have more possibilities in terms of leisure time or holiday planning when you compensate for overtime. Your benefits Attractive training and further education opportunities Centrally located place of work with good connection possibilities by car and bus Free drinks Free parking (indoor and outdoor) Own company car or pool vehicle 5 weeks holiday \& 15 paid public holidays Regular events Töggelikasten and comfox Lounge Own kitchen and catering options around the office location 40h week on birthday Contribution to the subscription at Update Fitness Apply now via our website. Do you have questions or need more information? Then Janina is happy to be available to you by telephone jpid173487bjm jit0624jm jiy26jm