Abacus Consultant (Support) 80% - 100 % (a) in Zürich or St. Gallen

Are you passionate about excellent and solution-oriented customer service? Is a professional appearance and qualified support for our customers just as important to you as it is to us? Then bring your commitment and competence to our support team!

In this exciting role, you will receive diverse and complex user questions regarding Abacus from our customers via telephone. The goal is for you to be able to solve the majority of the inquiries yourself immediately. This requires comprehensive specialist knowledge, which we will help you acquire as part of a structured induction!

What makes your everyday life exciting:

• Ensuring 1st and 2nd level support in compliance with the agreed reaction times according to SLA
• Independent analysis, processing, and documentation of support requests
• Qualified handover of complex cases to the responsible teams for 3rd level support
• Processing and tracking open tickets and ensuring sustainable solutions
• Technical support for other teams as well as active know-how transfer within the support team
• Active know-how transfer within the support team to ensure excellent service together

What you bring with you:

• You have completed commercial or technical training – ideally supplemented by an economically oriented degree (completed or in progress).
• You work in a structured manner, enjoy taking responsibility, and maintain an overview even in demanding situations.
• You communicate clearly, stand by your decisions, and advocate for respectful, fair, and transparent cooperation.
• You are team-oriented, committed, and look for sustainable solutions together with colleagues and customers.
• Customer orientation, appreciation, and reliability are natural for you.
• You are interested in modern business software solutions and enjoy digital tools – experience with Abacus or other ERP systems is a plus.
• You want to develop professionally and personally and bring openness to change.

And what you get out of it:

• A motivated team with collegial support, appreciative interaction, and genuine enthusiasm for customer support
• Varied tasks related to Abacus and room for personal responsibility in daily contact with our customers
• Structured induction by experienced colleagues – so that you can work independently quickly
• Modern working environment with inspiring offices, shared desk concept, and focus zones at four locations
• An attractive salary as well as very good social benefits (incl. covered daily sickness and accident insurance premiums) as well as numerous additional benefits such as public transport contributions, free parking spaces, mobile subscription, AXvital program, and much more

We would have much more to tell. For example, what else makes your job with us exciting. Who we are and how we tick. Therefore, do not hesitate and form your own impression.

Already caught fire? Would you rather start today than tomorrow? Then send us your CV or the link to your LinkedIn profile. You can skip the cover letter; we are completely uncomplicated there as well.

And the (a) in the job title? It is our statement for diversity. We like mixed teams. Age, origin, skin color, or gender do not matter to us. With us, (a)ll are welcome who advance us with their talent.

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