Employee: in Servicedesk 80-100%

Today 6252 Dagmersellen IT Support • Permanent position Office Salary band 65'000 - 80'000 CHF 01 Future Employer ## An established IT consulting and service company is looking for an experienced IT Service Desk Agent for 1st level support. The company places great importance on tailor-made solutions and high-quality customer care in a dynamic working environment with flat hierarchies. The position offers diverse development opportunities, attractive benefits, and the chance to work independently in a dedicated team. 02 Your Task ## • Processing customer inquiries in first-level support via ticket system • Independent troubleshooting of technical problems and malfunctions • Coordination and forwarding of complex tickets to System Engineering • Communication of processing status to the affected customers • Process-oriented documentation of all support activities carried out 03 Benefits ## • Participation in external further training • Guaranteed hybrid or home office work • Career and advancement opportunities • At least 5 weeks vacation • Modern workplace • Regular team-promoting measures and company events • Structured and accompanied onboarding • Responsible activities 04 Your Profile ## • Completed IT training with at least five years of professional experience required • Strong customer orientation and enjoyment of direct customer contact • Process-oriented, exact, and reliable way of working is required • Analytical thinking skills and solution-oriented working style with high personal responsibility • Proficient German required, other national languages an advantage 05 Things to Know ## • Dynamic working environment with flat hierarchies and fast decision-making processes • Attractive bonus system for the recognition of personal commitment • Regular employee events to promote team spirit • Generous support for professional further training and personal development • Independent work with direct influence on company processes