Support Expert

Make your passion a tr Support Expert Make your passion a job that makes sense Joining Infomaniak means joining a technological flagship where you will be surrounded by the best talents to create ethical and sovereign cloud and productivity solutions. Infomaniak is the company behind SwissTransfer and a trusted partner for leading organizations: international institutions such as the United Nations, media such as France Télévisions, iconic events such as the Montreux Jazz Festival and the Annecy Festival, as well as central banks, large metropolises, and security agencies across Europe. An independent company, B Corp certified and awarded for its data centers that push the boundaries of efficiency and energy recovery, Infomaniak is living proof that it is possible to build a different kind of digital: sovereign, sustainable and beneficial to the local economy. Here, your passion will become a job that makes sense: you will evolve with autonomy, you will carry real responsibilities and you will contribute to projects that touch millions of people. We are looking for a: Support Expert Support is a profession that is changing. AI is taking over repetitive requests, and that is good news: it frees up space for what truly matters. We are recruiting people who want to be at the heart of this transformation, not be subjected to it. What we are really looking for We are not looking for someone to manage tickets. We are looking for someone who understands that every complex interaction is an opportunity to make our services better, and who wants to build that with us. Concretely: a technical person at heart, curious, autonomous, and who sees support not as a transitional bread-and-butter job, but as a true expertise profession in full evolution. What you will do Handle complex cases: advanced configurations, reproducible bugs, critical incidents Work in direct interface with technical and product teams to report field signals Contribute to enriching knowledge bases, processes and AI tools used in support Accompany our most demanding clients (SMEs, developers, pros) with a high level of expertise Participate in defining what high-quality support at Infomaniak will be in 3 years Profile sought Solid technical foundations: Linux, web hosting, DNS, emails, networking notions Experience in technical support or system administration Excellent written communication in French (English and German are a plus) Comfortable with AI tools: you already use them, you want to understand their limits Real intellectual curiosity for the tech sector and sovereign cloud The position: Contract: CDI Location: Genève (Les Acacias) Availability: as soon as possible Partial teleworking possible For your application to be considered, write us in 10 lines (without AI) why this position at Infomaniak appeals to you and would make sense for you. Why Infomaniak: Work every day in a benevolent framework, balanced with your personal life and extremely stimulating with people at the forefront of their field who are committed, attentive and passionate about what they do. Because work/life balance is essential, you benefit from flexible hours, up to 2 days of teleworking per week, and all your overtime is compensated. Meet diverse people in a friendly atmosphere during very regular company outings (Afterwork, skiing, cycling outings, theatre, etc.). Evolve in an original work environment, where meeting rooms are carefully decorated and promote inspiration as well as collaboration. Enjoy many other benefits such as an annual bonus encouraging soft mobility, a fitness room to stay in shape, the provision of electric bicycles and scooters, convivial relaxation spaces (break room, video and arcade games, pinball, foosball, etc.), excellent accident and loss of earnings coverage, and more surprises. At Infomaniak, we are committed to the diversity, equity and inclusion of employees in the workplace. Our job offers are open to all and all application files are evaluated on an equal footing, regardless of the gender, origin, religion, sexual orientation or disability of the candidates. jpiddba5d9ejm jpit0832jm jpiy26jm