ICT Service Manager 100 (w/m/d)

What you can achieve

• Actively shape IT service management - build up and continuously develop business services, service portfolio, service catalog, budgeting, service charging, and provider management.
• Define, negotiate, and monitor SLAs and OLAs - with end-to-end responsibility for stable and reliable IT services.
• Ensure and improve service quality - through KPI-based monitoring, meaningful reporting, and close cooperation with specialist departments, internal IT teams, and external partners.
• Use and further develop service tools such as ServiceNow - for efficient control and high transparency.
• Evaluate management information - identify optimization potential and initiate improvements within the framework of Continual Service Improvement (CSI).
• Help shape the IT sourcing strategy - with the aim of sustainably strengthening service excellence and economic efficiency.
• Make service costs transparent - develop cost models and ensure user-oriented charging.
• Promote service culture - empower teams, share knowledge, and actively accompany changes in the organization.

What you bring with you

• Completed studies in (Business) Informatics, equivalent training, or several years of professional experience in the IT service environment
• Sound knowledge of ITIL processes (ideally ITIL Foundation or higher)
• Experience in IT service or provider management
• Basic technical understanding of common IT infrastructures (networks, servers, cloud, end devices)
• Very good German and good English skills in spoken and written form.
• Communicative, committed, and reliable team player with a strong service and customer orientation

Salary and benefits

Around 3000 employees from RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organizations can fulfill their tasks comprehensively at all times.

• Completed studies in (Business) Informatics, equivalent training, or several years of professional experience in the IT service environment
• Sound knowledge of ITIL processes (ideally ITIL Foundation or higher)
• Experience in IT service or provider management
• Basic technical understanding of common IT infrastructures (networks, servers, cloud, end devices)
• Very good German and good English skills in spoken and written form.
• Communicative, committed, and reliable team player with a strong service and customer orientation