Collaborator Product Quality & Customer Success

Collaborator (m/f) Product Quality & Customer Success (80–100 %) Dartfish SA (is a Swiss company specialized in performance analysis solutions based on video. Leader in the field of sports performance analysis, we develop digital solutions for organizations active in sports, education, and health. At Dartfish, we are convinced that technology can make athletes more performant, teams stronger, officials more fair, and sports safer. To strengthen our Product Development team at our headquarters in Fribourg, we are looking for a curious, open-minded, and customer-oriented person for the position of: Collaborator (m/f) Product Quality & Customer Success (80–100 %) Your responsibilities As a Collaborator (m/f) Product Quality & Customer Success, you ensure that our products meet the highest quality standards while accompanying our customers to get the most out of Dartfish solutions. In close collaboration with the Product, Development, Sales, and Customer Success teams, you participate in testing new versions, provide technical support, lead training sessions, and contribute to the continuous improvement of our products. Product quality & validation of new versions Test new features and versions of our Windows, Web, and mobile applications. Plan and carry out functional, regression, and exploratory tests. Identify, document, and validate software bug fixes in collaboration with developers. Contribute to the continuous improvement of our quality assurance processes. Verify that each new version meets Dartfish's quality requirements and formulate a recommendation for production release (Go/No-Go). Customer Success & technical support Analyze and reproduce issues encountered by customers. Collaborate with Product and Development teams to resolve incidents. Provide technical support to strategic customers and key projects. Feed back customer feedback to contribute to the evolution of our products. Training & customer support Provide training to our customers, partners, and employees. Design and maintain user documentation and training materials. Support customers to fully exploit the potential of Dartfish solutions. Participate in product demonstrations, workshops, and strategic deployments. Your profile You are passionate about technology and customer satisfaction. You are curious, proactive, and enjoy continuous learning. You are organized and able to manage multiple priorities simultaneously. You are open to using artificial intelligence and new technologies to gain efficiency. You appreciate teamwork and possess excellent communication skills. A technical background or equivalent experience is an asset (CFC, Bachelor, or equivalent experience). You have a perfect command of French and a good level of English (B2–C1). What we offer The opportunity to contribute to products used by the largest sports organizations worldwide. A dynamic, international, and collaborative work environment. Flexible working hours and hybrid remote work possibilities. A high degree of autonomy and the possibility of having a direct impact on the quality of innovative software solutions. Ongoing opportunities for training and professional development. If you are curious, passionate about technology, and motivated to provide high-quality solutions, we would be delighted to meet you. Thank you for sending your CV and cover letter by August 7, 2026. jpid487d8a0jm jpit0728jm jpiy26jm