Administration Specialist After Sales Operations

Who we are As a leading E-Commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink existing things. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. We accompany our After-Sales cases on the administrative side and ensure a positive customer experience thanks to efficient, solution-oriented and competent processing, without losing sight of the entrepreneurial side. You don't just want to process After-Sales cases, but truly solve them? Then you have come to the right place. The place of work is Dintikon AG or Zürich – you decide. Administration Specialist After Sales Operations (w/m/d) Your tasks You record and monitor After-Sales cases and advocate for individual solutions You are responsible for the process-compliant handling of our service and warranty cases You proactively obtain credits from our service partners and thus contribute significantly to the efficient closing of our warranty cases In daily exchange with service partners, carriers and buyers, you maintain an overview You actively question the status quo, roll up your sleeves and drive process optimizations forward You process every inquiry competently and solution-oriented, with the goal of inspiring our customers Your skills At least 2 years of experience in administration with direct customer contact as well as very good knowledge of Microsoft 365 and ERP systems Impeccable German skills are a must – English, French or Italian are a plus Service is your top priority: You don't give up until the solution truly fits You enjoy teamwork as much as independent work. You think and maintain an overview even in intensive phases New topics appeal to you, you enjoy learning new things You align your actions and decisions with your personal convictions and values You use creativity and initiative to solve problems and achieve goals Why start with us? Values instead of blabla: Cooperative, innovative, piratical, independent, ambitious – we all demand and live these five values. Brave independent thinking: We encourage everyone to think independently and actively. And we love it when you also think bravely, newly and differently. Uncomplicated: We avoid the unnecessary and focus on the important. From mastering challenges to celebrating our successes. Flexibility instead of bending: In addition to home office possibilities, we enable you to have up to 8 weeks of workation. Additionally, every position is also possible at an 80%-workload. Fast growth: With us, you grow and develop continuously. And receive 2000 EDU-points for your further development, so that you don't stand still. Further benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at company rates and other advantages. Diversity is our culture. To form the best team, we are open to people of all backgrounds. This means: With us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion for us means that everyone is welcome and every contribution is valuable. jpid2a7fa6cjm jit0730jm jiy26jm