Specialist Customer Service & Order Management 100% (w/m/d)

What you can achieve • Direct / first point of contact for customers in all matters relating to orders, contract processing and service inquiries with a focus on the spare parts business • Clarification of technical and commercial details in cooperation with internal specialist departments • Independent processing, monitoring and maintenance of customer orders for the spare parts business in the ERP system - from the quotation to invoicing • Ensuring correct implementation according to process specifications • Support in the creation, administration and monitoring of contracts • Ensuring compliance with contractual conditions in coordination with relevant interfaces • Close cooperation with project management, system management and order management, as well as other - key departments such as Operations, Planning (Avor), Purchasing and Technology • Preparation and forwarding of relevant information and key figures to internal and external stakeholders • Support in the creation of status reports and decision templates • Compliance with and active application of the processes and guidelines defined in the Integrated Management System (IMS) as well as participation in the continuous improvement of these processes What you bring with you • Completed vocational training with a technical background supplemented with commercial training • Experience in the area of Customer Service, Order Management or contract processing is an advantage • Knowledge in working with technical and project-oriented teams • Proficient use of ERP systems (e.g. SAP) and MS Office • Strong communication skills, customer orientation and organizational talent • Understanding of process-oriented working • Resilient personality • Very good German and English skills in spoken and written form Salary and benefits Around 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other deployment and security organizations can perform their tasks comprehensively at all times. • Completed vocational training with a technical background supplemented with commercial training • Experience in the area of Customer Service, Order Management or contract processing is an advantage • Knowledge in working with technical and project-oriented teams • Proficient use of ERP systems (e.g. SAP) and MS Office • Strong communication skills, customer orientation and organizational talent • Understanding of process-oriented working • Resilient personality • Very good German and English skills in spoken and written form