Assistant or assistant to the Head of the Welcome, Support and Orientation Unit - Reception and Digitization Sector

The Service social de Lausanne provides social and financial support to the lausannois and lausannoises.
Assistant or assistant to the Head of the Welcome, Support and Orientation Unit - Reception and Digitization Sector (100%)
The Service social de Lausanne provides social and financial support to the lausannois and lausannoises. It consists of the Agence d'assurances sociales (AAS) and the Centre social régional (CSR) responsible for applying the loi sur l'action sociale vaudoise (LASV) and delivering the revenu d'insertion (RI) in Lausanne. More than 7000 people benefit every year from assistance from the Service social, which must be both diligent and compliant with current standards. A real challenge, which can only be met by trained, motivated teams gathered around a demanding vision of public service.
The Ville de Lausanne offers you a stimulating environment. Your skills contribute directly to the quality of life of the Lausannoises and Lausannois.
Main mission(s)
Support the head of the unit in the organization and planning of staff (approximately 6 collaborators), by ensuring an efficient distribution of work and by taking the necessary measures in the face of unforeseen events in order to guarantee the continuity of service.
Guarantee the smooth functioning of public welcome, notably the welcome, information and orientation of users, while ensuring the maintenance and development of the quality of the welcome.
Ensure the management and quality of the digitization process of incoming mail, by ensuring the fluid processing of documents and rigorous respect for GED standards.
Accompany the team in the resolution of professional issues and in operational activity, by providing first-level support, notably at the reception and digitization, and by ensuring compliance with working rules and schedules.
Contribute to the development of the team's skills, notably through the welcome and training of new collaborators, as well as through the creation and updating of training materials
Profile
CFC of commerce employee or title deemed equivalent
5 years of experience in a public welcome activity
Experience as an assistant, an asset
Management of customer relations, processing of complaints
Great capacity for adaptation, organization and resistance to tension
Writing ease and reliable spelling
Mastery of MS Office tools
Special conditions
Clean criminal record
Place of work
Place Chauderon 7, 1003 Lausanne
Salary class
6
Start date
1st November 2026 or by agreement
Information
Thomas Robinot, Chef d'unité ASO,
Offer
Please send us your application and the usual documents until via the online form.
In case of impossibility, please contact the service directly at .
Recruitment agencies please refrain
We pay great attention to the diversity of the life paths of our female and male collaborators. Our positions are open to both women and men. jpid3a446c6jm jpit0836jm jpiy26jm