Customer Advisor Kloten 80-100%

Welcome to Elis – Your next career step in a sustainable, international environment As a pioneer in the circular economy, we offer sustainable solutions for our customers in 30 countries worldwide. With around 1’100 employees and 17 locations, we are the market leader in Switzerland. Our corporate culture is based on the values of Respect, Integrity, Responsibility and Role Model – they guide our daily actions. We are looking for reinforcement starting immediately or by arrangement for our location in Kloten. Customer Advisor Kloten (m/f/d) 80-100% We offer Corporate Benefits Exclusive price advantages at many brands and partners, among others via «Brands for Employees» Teamwork Lived teamwork with flat hierarchies as well as agile working and decision-making methods Development We support you with external further training and qualification measures Company events Regular events strengthen team spirit and are fun Your tasks Partnership-based on-site support and advice for our customers as well as professional processing of inquiries, orders, returns and complaints Independent control and prioritization of customer concerns as well as ensuring solution-oriented communication Coordination and close cooperation with internal interfaces such as production, logistics and other specialist departments Monitoring and ensuring a smooth information and process flow along the customer orders Maintenance and administration of customer and order data in the relevant systems Recognition of quality deviations, operational risks and improvement potentials as well as initiation of suitable measures Support in compliance with and further development of quality, safety, health and environmental standards (QHSE) Participation in the analysis and processing of complaints as well as in the implementation of sustainable corrective and improvement measures Active participation in the optimization of processes, the continuous improvement of our service quality and support in the induction of new employees Your profile Completed commercial training or comparable professional experience Experience in customer service or in a service-oriented function Strong customer and service orientation as well as enjoyment of daily customer contact High quality awareness as well as interest in the topics of quality, safety, health and environment Good IT user knowledge, ideally experience with CRM systems Proficient German language skills, further language skills are an advantage Hands-on mentality, initiative and enjoyment in actively helping to shape processes Structured, independent and solution-oriented way of working Do you enjoy tackling things and looking after customers? Then we look forward to your application via e-mail to write e-mail (<>). jpidb2cd08fjm jit0729jm jiy26jm