IT Project Manager

IT Project Manager Meanquest is an ESN created in 1995 that today counts more than one hundred people. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment. An IT company like ours relies on the commitment and know-how of its talents to offer quality customer service. We accompany our teams in their evolution by proposing beautiful career perspectives and we offer them a pleasant working environment based on autonomy. We regularly look for profiles eager to get involved in the development of our company. As part of the reinforcement of our teams, we are looking for an IT Project Manager Missions: Collaborate with the Account Managers during the design phase of the commercial proposal, with engineers during the technical design of offers and with the Middle Office team to ensure good coherence of the client offer. Structure projects and implement rules (tools, methodology, indicators) according to client / internal needs Organize and lead project committees Supervise and coordinate all project stakeholders Ensure maintenance and follow the evolution of projects Ensure compliance with service commitments, the resources deployed on contracts and the management of onboarding for service clients. Follow-up of tickets and daily management of communication between clients and internal teams Carry out coordination over the entire lifecycle of the contract, from the proposal to the decommissioning of the client Train and accompany the client in their handling of the product/service Manage crisis situations, complaints and client unsubscribes Write reports and update client accounts. Monitor and report service performance (define the content and implementation modalities of services through SLA and SLR descriptions, OLA, ensure follow-up of the action plan and finally analyze and evaluate KPIs) Identify and implement improvements regarding service management and quality Ensure the impact of any change on the service level, particularly on service level commitments and on operational agreements (internal and subcontracting). Profile sought: Minimum 3 years of experience in a similar IT project manager position Mastery of methodology and project management Knowledge of ITIL fundamentals (certification a plus) Ability to mobilize, coordinate and manage technical teams Proactive in proposing continuous improvement of service quality Strong sense of customer service and excellent interpersonal skills Resilience and ability to work under pressure, even in stressful situations Ability to synthesize and approach situations with calm. Driving license mandatory French C2 mandatory and English B2 minimum Not all listed skills are required to apply. Why apply? A dynamic and committed team Beautiful opportunities for professional development and continuous training Pleasant, modern and convivial premises A lively corporate life with regular internal events Possibility of teleworking Is this opportunity interesting to you? Do not hesitate to apply and come join us! #LI-EF Sector: IT Position: IT / Technology RAL: Type of employment: CDI jpid31df0fdjm jpit0832jm jpiy26jm