Customer Service & Product Specialist (m/f/d) 60-80%

Make Swiss small businesses even more successful with us! Sounds like a big vision? That is exactly what drives us every day. We at bexio live the philosophy that first-class, efficient and smart software solutions must be accessible and affordable for every SME. With this mission, we are today the leading provider for web-based business software in Switzerland. Our expansion course is heading steeply upwards: over 100'000 satisfied customers, more than 7'000 fiduciary partners and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for energetic support. This is exactly where you come into play! What you will achieve with us You lead a team of Partner Success Managers and ensure that everyone – regardless of experience level – develops in a targeted manner. As a sparring partner in daily business, you help your team to achieve their own KPIs and goals. Your team organizes training, answers inquiries and develops growth strategies for partners. You don't have to do all this yourself, but you understand the challenges behind it and optimize processes such as onboarding so that they run smoothly for your team and the partners. Your clear mission is enablement, not classic sales. You develop new strategies and measures to sustainably maximize partner loyalty and the product know-how of our partners. You continuously analyze partner performance, evaluate reports and derive strategic recommendations for action for the management. You work closely across departments with sales, marketing and product management and actively contribute as a solution finder in complex matters from large partners. Your backpack for this position You have already led teams and bring the intuition to motivate people and form them into a strong team. You know from your own experience how Partner Success works and know the range of tasks – from everyday inquiries to strategic account planning. You see yourself as a relationship manager and enabler. Instead of pushing products into the market with pressure, you ensure that customers use our solutions correctly and recognize the added value. You bring sound experience in customer care or enablement, ideally directly from the SaaS environment or with touchpoints to the fiduciary industry. You communicate with negotiation certainty in German and English, both written and oral, as this is absolutely indispensable for our everyday life. What you can look forward to Hybrid model and working hours that adapt to your life. 5 weeks vacation plus option for unpaid leave. Yoga, bootcamps, massages and legendary grill sessions. 16 weeks maternity leave and 3 weeks paternity leave. bexio takes over 63 % of your pension fund contributions – for more net from your salary.