Service, Installation & Modernization Manager

Service, Installation & Modernization Manager (m/f/d) We are at the heart of all the places that matter. As a leading global provider in the market of access solutions for schools, banks, airports, hospitals, hotels, and many others, we enable smooth movement in secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our employees with the necessary tools to develop their careers. With approximately 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one team globally, we continue to grow the company, to grow together, and to develop. Build your career with us! Service, Installation & Modernization Manager (m/f/d) Job Overview As Service, Installation & Modernization Manager, you will drive the operational, technical, and human activities of the department. You will guarantee the quality of interventions, customer satisfaction, team performance, and the profitability of activities. You will also contribute to the development of modernization activities and the maintenance of third-party installations. What you will do Leadership and team development Supervise, support, and develop the Service and Installation teams. Ensure the technical and human management of technicians. Identify training needs and develop technical, interpersonal, and customer-oriented skills, particularly in the areas of modernization and third-party installations. Foster a collaborative, motivating, and high-performing work environment. Operations management Plan troubleshooting, maintenance, installation, and modernization activities with the planning teams. Coordinate new installations with project managers and drive modernization projects in collaboration with the sales teams. Participate in the launch of new service offerings, particularly in the field of connected solutions (IoT). Optimize resources, equipment, tools, PPE, and the vehicle fleet. Quality, customer satisfaction, and continuous improvement Guarantee compliance with dormakaba quality standards. Monitor interventions, handle customer complaints, and implement corrective actions. Optimize processes and planning to improve operational efficiency and customer satisfaction. Performance and safety Promote a strong culture of safety, quality, and environmental respect. Drive costs, ensure optimal use of resources, and define standards guaranteeing the profitability of activities. What we ask for Technical training in mechanics, electrotechnics, metal construction, or an equivalent field. Higher education (ES, HES, federal certificate, or equivalent) is an asset. Proven experience in managing technical field teams and driving service, maintenance, installation, or modernization activities. Experience in automatic doors, access control, elevators, building security, or a similar technical environment is an asset. Recognized leadership and the ability to unite, develop, and support teams. Excellent organizational skills and the ability to manage multiple priorities. Strong customer orientation and sense of service. Analytical mind, pragmatism, and a solution-oriented approach. Ease in managing change and continuous improvement. Fluent command of German (oral and written). What we offer We offer attractive employment conditions with various benefits Possibilities for partial teleworking We operate in an exciting technological environment We are an international group with a family atmosphere We attach great importance to promoting personal and professional development Why join dormakaba? We are at the heart of every place that matters. From automatic doors to cloud-based access control, we are a world leader in access solutions for schools, banks, airports, hospitals, hotels, and many other sectors. We enable smooth circulation within safe, secure, and sustainable places. With more than 160 years of experience and driven by a culture of excellence and innovation, we offer exciting opportunities to evolve in an environment where you can have a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16000 experts worldwide who define industry standards every day. Work in an environment where you will make a difference - apply now! dormakaba is an employer committed to inclusion and diversity. We treat all applications equally, regardless of ethnicity, skin color, religion, sex or sexual orientation, nationality, disability, or other characteristics protected by law, to ensure equal opportunity. jpid372563fjm jit0832jm jiy26jm