Application Support Specialist

We are the Stefanini group, a global tech consulting company of Brazilian
Application Support Specialist
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co\-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting\-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately for verification.
Key Points to Remember:
\* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
\* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation!
Application Support Specialist
Job description
Purpose
We are looking for an Application Support Specialist to join us in Neuchâtel, Switzerland! In this role, you will provide local laboratory application support for Chromeleon CDS, OpenLab CDS, and Metrohm Omnis users, acting as the first line of functional support and liaison with vendors.
Key Responsibilities
Provide first\-line support to laboratory users.
Troubleshoot application issues and perform initial diagnosis.
Manage and monitor incidents, service requests, and change activities.
Coordinate with application vendors and central IT support teams.
Support software upgrades, patch deployments, and validation activities.
Assist users with training, guidance, and issue resolution.
Maintain support documentation and knowledge articles.
Escalate complex issues to application vendors and L3 support teams.
Support local laboratory digitalization initiatives.
Participate in testing during system upgrades and releases.
Required profile
Required Skills
Experience supporting laboratory informatics applications.
Knowledge of Chromeleon CDS, OpenLab CDS, Metrohm Omnis, LIMS, SDMS, or similar systems.
Strong troubleshooting and customer service skills.
Experience working in regulated environments (GxP preferred).
English/French proficiency.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer
A competitive salary that will be determined based on gender\-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.
Special referral bonuses for recommending your friends;
The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
Opportunities for professional development in a stable multinational environment.
Exposure to an international environment as part of a multicultural team spread across Europe. jpidb3a8e7ajm jpit0834jm jpiy26jm