Front Office Manager

Short & sweet

For our establishment, we are looking for an experienced Front Office Manager (m/f/d) who will lead the Front Office with sovereignty, foresight, and clear leadership.

You know how to motivate people, create structures, and at the same time ensure warm, professional guest care.

As a leader, you set the direction, make decisions with discretion, and serve as a role model for your team. In doing so, you combine operational excellence with genuine hospitality.

Your profile

• Professional experience in the area of Front Office, ideally in a management position in upscale hotels (in the 4 and 5 star sector) or in a comparable position, would be desirable
• Pronounced leadership strength and high social competence
• Sovereign appearance as well as clear and binding communication
• Organizational talent and entrepreneurial thinking
• Ability to maintain calm, overview, and professionalism even in demanding situations
• Experience in maintaining PMS system Opera Cloud
• High quality standards and pronounced host mentality
• Very good German and English skills in spoken and written form
• Confident handling of common hotel and reservation systems

Your tasks

• Overall responsibility for the Front Office area
• Leadership, motivation, and further development of the reception team
• Ensuring professional and smooth guest service
• Responsibility for duty and vacation planning as well as personnel deployment
• Active control and optimization of workflows and quality standards
• Professional complaint and quality management
• Taking on MOD shifts
• Control of PM accounts
• Close cooperation with all operational departments
• Analysis of relevant key figures and implementation of corresponding measures
• Responsibility for a positive team culture and appreciative cooperation

We offer

• Participation in interesting events against a great backdrop of the Swiss Alps
• The unique opportunity to be part of the development of the project «Andermatt Swiss Alps»
• A motivated team with a «Yes I Can» attitude
• Free use of fitness and swimming pool
• Work-life balance
• Accommodation in the staff house upon request
• A welcome bonus of up to CHF 1'000.- upon completion of a permanent contract
• (CHF 300.- after completion of the probationary period and CHF 700.- after completion of the first year of service)