Entry into the office

Job description:

• Professional and solution-oriented communication with customers via telephone and e-mail
• Processing and documentation of incoming telephone calls as well as e-mails - recording the concerns of Multi-Industries customers as well as subsequent - finding solutions or forwarding to the responsible specialist departments
• Support in achieving project goals through goal-oriented and efficient conversation management
• Ensuring high customer satisfaction through friendly, empathetic and competent advice

Mandatory knowledge:

• Good PC skills as well as advanced IT user skills
• Good understanding of telecommunications
• Good communication skills

Requirements:

• Good PC skills and advanced IT user skills
• Articulate, motivated, technically proficient, flexible and reliable
• Experience in dealing with SAP or comparable systems is an advantage
• Good understanding of the work processes in the Contact Center as well as excellent oral and written communication skills
• Independent way of working as well as strong customer and solution orientation
• Availability at 100 % during the four-week training period. For part-time employees (80–100 % workload), the same framework conditions apply: 5 working days per week (Monday to Friday)

We offer:

• A collegial working environment in a motivated team with flat hierarchies
• Intensive training (4 weeks at 100 %) with full salary
• Development opportunities in the Contact Center industry
• Attractive benefits as well as further training opportunities
• Flexible working models with the possibility of home office (if residing in Switzerland)

For questions, Thiery Graf is at your disposal.