Career Changer Customer Service Assistant

Move Switzerland with us.

Career Changer Customer Service Assistant

Romanshorn

01.05.2027

100%

104069

What you can look forward to.

As a Customer Service Assistant, you are in direct contact with our passengers and accompany them on their journey. You can expect a varied, eight-month paid full-time training program, in which you will be trained in theory and practice. Our training locations are Bern, Renens, Olten or Zürich Altstetten. After successful completion of the final examination, you will be working throughout Switzerland in shift operations as a Customer Service Assistant, whereby the shifts always begin and end at the same training location. The Customer Service career offers you interesting development opportunities in personnel or specialist leadership functions. As a Customer Service Assistant, you contribute to our great goal: enthusiastic customers.

You see irregular working hours and shift work as an advantage, as you can enjoy your free time while others are working. Night and weekend work is additionally compensated with us, for example with an hourly wage supplement of 16 francs for Sunday work. For night assignments, you receive time supplements of 10 to 30%, which allows you more free time.

Learn more about the profession (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in.html) at the next information event (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in.html#informationsveranstaltungen).

Benefits such as free GA, discounted travel abroad -- also for the family -- can be found on our website under Benefits. (https://company.sbb.ch/de/jobs-karriere/arbeiten-bei-der-sbb/benefits.html)

What you can move.

• As a Customer Service Assistant, you are in direct contact with our customers and accompany them on their journey. You check tickets and record personal details of passengers without a valid ticket.
• You give our travelers information about their connecting services, for example, via train announcements.
• You offer support in case of disruptions and in the implementation of safety standards.
• Additionally, you are responsible for train preparation. This means you carry out brake tests as well as internal and external checks on the trains.
• In the event of high passenger volume, you take over customer guidance tasks at the station.
• Thanks to the precisely timed duty roster, you can finish work on time and without further tasks or emails for your well-deserved evening off.

What you bring with you.

• You are reliable, a team player, and represent SBB through your presence. Thanks to your strong customer orientation as well as your excellent communication and conflict skills, you contribute decisively to a positive customer experience.
• We rely on cooperation and team spirit to manage tasks that are sometimes physically demanding.
• For this demanding work, you enjoy taking on responsibility, possess a healthy dose of assertiveness, master digital work tools, and are ready to work in shift operations.
• You have completed an apprenticeship (at least two years) or Matura. Your motivation is more important to us than the industry you come from.
• You have very good German language skills (level C1) and can already communicate in French. You also bring the willingness to acquire two language diplomas (level A2) within two years: French as well as optionally Italian or English.
• In the application process, we will require a current criminal record extract and debt enforcement register extract (not older than 3 months) from you. The document can be ordered upon invitation to a personal meeting.

Your salary and your benefits.

The classification during the two-year training takes place according to the function and age. Find more about the specific salary for this role under Career Changer (https://company.sbb.ch/de/jobs-karriere/einsteigen-bei-der-sbb/quereinstieg.html).

How the start succeeds.

That you want to move Switzerland with us is the greatest motivation for us. Therefore, we dispense with a motivation letter for this position. If you would still like to tell us your motivation, you still have the opportunity to do so in our application tool.

Doing great things is easier with "du". This begins with your application.

We do not accept dossiers from recruitment agencies for this position.

About the position

Walter Scherrer, Team Leader Customer Service
Telephone +41 512 81 49 55