Project Manager Store Operations 80-100%

Project Manager Store Operations 80\-100% About UsLindt \& Sprüngli has been enchanting the world with chocolate for over 180 years. As a global leader in the premium chocolate sector, the company looks back on a long\-standing tradition with its origin in Zurich, Switzerland. Lindt \& Sprüngli produces quality chocolates today at its 12 own production sites in Europe and the USA. They are sold by 38 subsidiaries and branch offices, as well as via a network of more than 100 independent distributors around the globe. In addition, Lindt \& Sprüngli runs around 560 own shops. With around 15,000 employees, the Lindt \& Sprüngli Group reported sales of CHF 5\.47 billion in 2024\. What you will do with us: Support the Head of Operations in all operational topics to optimize workflows, standards, and processes in our Lindt Shops First point of contact for the shops regarding operational questions as well as support in the implementation of operating standards Creation, maintenance, and further development of work instructions, manuals, as well as training and educational materials Planning, implementation, and coordination of training and courses for shop employees Participation in the introduction of new processes, systems, and operational initiatives Identification and implementation of optimization potentials in existing workflows Support in cross-departmental projects in the area of Store Operations Ensuring compliance with quality, safety, and hygiene standards When you fit with us Completed vocational training in retail, gastronomy, hospitality, or a comparable environment At least 3 years of professional experience in a retail, food, or gastronomy environment Strong understanding of processes as well as experience in the creation of training and work documents High service and customer orientation as well as a strong sense of quality Independent, structured, and solution-oriented way of working Communicative and team-oriented personality with a hands-on mentality Confident handling of MS Office (Word, Excel and PowerPoint) Very good German and good English skills, French or Italian skills are an advantage Passion for retail, chocolate and the brand Lindt jpid8315b11jm jit0729jm jiy26jm