Reservations Manager (m/f) in annual CDI

• 01 August 2026 • 100% • Indefinite duration • Arosa Reservations Manager (m/f) in annual CDI The Tschuggen Grand Hotel in Arosa is a 5-star superior luxury hotel located at 1,800 m altitude in the Grisons mountains. As one of the four houses of "The Tschuggen Collection", our establishment offers 128 individually decorated rooms, suites and mountain lofts, as well as four elegant restaurants - including the gastronomic highlight La Brezza with 19 Gault Millau points & two Michelin stars - as well as an impressive 5,000 m² spa oasis, designed by Mario Botta. OUR VISION - We give value back to your time. Are you a passionate, empathetic, appreciative and respectful host? Then you are in the right place. Entry early September 2026 ? YOUR PROFILE Completed vocational training Experience in a similar position an asset Experience in 4/5* hospitality German and English are mandatory, any other language is an advantage Keen sense of service, high awareness of quality, love of detail Care and precision in respecting standards Empathic personality Neat appearance Stress resistance, flexibility ? YOUR TASKS • Taking individual & group reservations by telephone • Support in monitoring reservation channels • Preparation of revenue reports • Delegated tasks from the revenue manager • Processing emails in German & English, creating offers via Serenata/Re Guest • Recording reservations in the PMS Protel • Execution of all tasks related to reservations • Ensuring the smooth running of morning and late shifts • Monitoring of guidelines according to LQA and « Mistral » (ISO) • Training of employees OUR ADVANTAGES - What you can expect from us: Attractive staff accommodation near the hotel Balanced menu in our trattoria for staff with vegetarian & vegan options 24/7 access to our fitness center Local benefits such as special rates in sports stores, ski packages and much more Special rates for overnight stays in our "The Tschuggen Collection" establishments as well as in the Swiss Deluxe Hotels Do you feel concerned - Apply now! We look forward to receiving your application file - preferably digitally: Cover letter Complete CV with photo Certificates & diplomas Ennio Loffreda Tschuggentorweg 1 7050 Arosa team@tschuggen.ch T : 081 378 90 30