IT Service Desk Engineer / IT Service Desk Supporter

Tasks that challenge you and make you better every day ## You are the first point of contact for IT concerns and enjoy helping people? For our team in German-speaking Switzerland, we are looking for a motivated and sympathetic personality with the right mindset - less specialist, more all-rounder. • Receiving and processing cases, incidents, and service requests in 1st-level support (phone, email, and ServiceNow ticket system) • Competent support for our customers with IT inquiries as well as initial analysis and troubleshooting of disruptions and problems • Ensuring structured case management and efficient processing of incidents and service requests • Close collaboration with the 2nd- and 3rd-level support teams • Active maintenance, documentation, and tracking of tickets What you bring ## • Completed apprenticeship as an IT specialist EFZ platform development (formerly system technology) or comparable training • Ideally, initial professional experience in the service desk, IT support, or a similar environment • Good knowledge of Windows and Microsoft 365 • Very good German language skills as well as good French and English language skills • Basic understanding of IT service management processes (case, incident, and service request) • Enthusiasm for direct customer contact and pronounced communication skills • Enjoyment of working with people and a high level of service and customer orientation What is important to us We are not looking for a deeply specialized expert, but an engaged, motivated, and positive personality with • a pronounced service mindset • a solution-oriented way of thinking and a structured approach to work • high motivation and joy in learning and continuous development • an open, sympathetic, and positive attitude • a hands-on mentality, strong team spirit, and enjoyment of teamwork What we offer you • A collegial, helpful, and committed team • Support and development in a dynamic IT environment • Varied tasks in a modern service desk environment • Attractive workplace in Switzerland Do you want to be part of our team and convince us with your personality? Then we look forward to your application! With these strengths, you are top for the job ## You should also apply now because of this. Stuck in traffic every day? Home office is a fixed part of our company culture. Need a break? At UMB, up to 9 weeks of vacation are possible. Just work all the time? Our great events are known throughout the industry. We do everything to promote team cohesion. , and learn more about the 1000 reasons to work for the best employer in Switzerland. As the best employer in Switzerland, we usually find our new colleagues through recommendations - and otherwise through job postings. Therefore, please do not send any files from recruitment agencies, thank you. Back !