Customer Care Advisor (DE/FR)

• 13 August 2026 • 100% • Indefinite duration • Berne, Argovie, Soleure In the professional customers department at Salt, we bring companies closer to the world of telecommunications and inspire through simplicity and commitment. At Salt Business, making a difference means being a personal and committed interlocutor for the customer, compared to standard support via a call center. Do you have experience in customer service and are you used to operating in the large enterprise segment? Do you follow innovations in this field with curiosity and recognize their impacts on business processes? Then join us as: Customer Service Advisor (DE/FR) For our site in Bienne/Biel, we are looking for an employee who will ensure and develop long-term business relationships with existing customers for German-speaking Switzerland. Your tasks: • You take responsibility for an existing portfolio of professional customers throughout Switzerland. • You offer your customers personal and competent first-level support in the areas of mobile telephony, Internet access, and fixed networks. • You handle incoming and outgoing requests (telephone, e-mail, mail) from fleet managers, account managers, and partners - always respecting our service levels and quality standards. • You advise customers on our products and services and assist them with questions relating to invoices, contracts, and technical topics (e.g., SIP-Trunk, vPBX, SD-WAN). • You actively contribute to customer satisfaction and loyalty by acting quickly, in a solution-oriented and professional manner. What you bring: • You have at least 2 years of experience in telephone sales or customer service, preferably in a B2B telecom environment, with knowledge of modern communication technologies (e.g., SIP Trunk, vPBX, SD-WAN). • You are a confident team player and proactively seek advice and information; • Your convincing and engaging manner makes you a valued business partner. • You work in a structured and methodical way and are able to react and re-prioritize tasks if necessary. • IT skills: MS Office applications (Outlook, Word, Excel). Good knowledge of CRM or the billing system (SAP), ability to learn quickly for the use of specific tools. • Social skills: capable of establishing trust, both in relations with customers and with your colleagues. • You communicate fluently in German (oral and written) and can also express yourself with ease in French. Knowledge of other languages such as English or Italian is a plus. What we offer • Modern and ergonomic position in a dynamic and friendly environment • 13th month salary • Annual bonus (based on personal performance) • Advantageous occupational pension and social insurances • 5 weeks of vacation • Possibility of teleworking up to 20% • Free mobile subscription including roaming in the entire EU zone • Various offers and discounts on our products • Attractive employee benefits with our partners Have you always dreamed of working in a refreshing, unique, and diverse environment? Then we absolutely want to get to know you. Apply online with us (we only consider online applications).