Customer Experience Manager

• 27 August 2026 • 100% • Indefinite duration • Laax The Weisse Arena Group in LAAX is a pioneer in alpine tourism and a passionate community for unique mountain adventures. With cable cars, hotels, gastronomy, sports and rental shops, as well as the LAAX school, we create unforgettable experiences for our guests - and attractive jobs for our employees. Three establishments, three different worlds, one common requirement: exceptional customer experiences with personality. At signinahotel, rocksresort and Riders Hotel, the alpine lifestyle, modern hotel experience and individual hospitality meet. Whether it is an elegant hotel, high-end serviced apartments or an urban venue with a restaurant, yoga, gym and club - each establishment has its own character and offers something special to our guests. As the Guest Experience Circle, we link these worlds and make our guests' stay personal, simple and unforgettable. As Customer Experience Manager, you ensure that our guests experience exciting moments every day. You manage your department, support our hosts, embody our service promise and also identify sales potential. • Operational responsibility for smooth running during services and judicious prioritization of available resources. • Ensuring an exceptional customer experience throughout the customer journey. • Autonomous handling and resolution of demanding customer issues. • Professional management of complaints and difficult situations with appropriate decision-making powers. • Active support of the team in daily operations, particularly in the evenings and on weekends. • Implementation and guarantee of defined service and quality standards. • Responsibility for the design and operational implementation of the weekly program as well as other activities for guests within the resort. • Monitoring and maintenance of customer ratings as well as professional management of feedback. • Conducting practical training and introductions of our Guest Experience Hosts directly into daily professional life. • Identification and exploitation of upselling opportunities and promotion of economic success. • Participation in the development of processes, standards and digital solutions throughout the customer experience. • Close collaboration with the various departments of the resort to offer our guests a consistent and harmonious experience. • You have several years of operational experience in hospitality, tourism or a comparable service sector. • You have experience at the reception desk and like to actively excite customers. • You possess a strong organizational talent as well as the ability to maintain an overview even in stressful situations. • You have an entrepreneurial mindset as well as a sense of service quality, customer needs and sales opportunities. • You are proficient in hotel and reservation systems as well as digital tools. • You work autonomously, solution-oriented and responsibly. • Your knowledge of German and English is very good; other languages are an asset. An attractive position in the heart of an exceptional mountain landscape is guaranteed to you. You will be part of a dynamic and alert team and will be able to contribute to the development of LAAX. With us, you will find an environment where professionalism, pace, pragmatism and humanity go hand in hand. Benefit from numerous employee advantages, such as free mountain trips, discounts in our shops, hotels and gastronomic establishments as well as benefits for your family. Start your professional adventure within the Weisse Arena Group with your complete online application. We look forward to meeting you. Weisse Arena Hospitality AG signinahotel Sarah Stücker Tél. 081 927 90 10 www.weissearena.com I www.laax.com I signinahotel I rocksresort