Customer Dialogue Specialist EFZ (E-Profile / M-Profile)

What will you do? Support our customers in Switzerland and abroad via telephone, chat, e-mail and social media Direct and personal customer support in the lounge and participation in customer meetings Learning communication techniques for professional interaction with customers Completion of various administrative tasks in connection with customer inquiries via different channels Recognizing customer needs and proactive customer support Receiving and processing complaints from our customers What do you need to begin this apprenticeship? Completion of compulsory school (Sek. A/B) Interest in the financial industry and customer support Open-mindedness and friendliness Good communication and language skills Flair for foreign languages Team spirit and the willingness to develop further Independence and quick comprehension Curiosity and reliability What do we offer? A dynamic, friendly and modern working environment Personalized training by our specialists Opportunity to discover various topics regarding banking products and services Bank basic training CYP Reimbursement of school material costs Half-fare (SBB) How can you apply? Have we piqued your interest? Then upload your complete application documents via the following link. We look forward to your application. Please note: Unfortunately, we cannot offer trial apprenticeships within the scope of this application process. Instead, you will be happy to get to know our company and the apprenticeship as Customer Dialogue Specialist EFZ during the further selection process. If you are enthusiastic about daily interaction with people, communicative and helpful, then an apprenticeship in the Customer Care Team of Swissquote is exactly right for you! During the three-year basic training, you will acquire the tools for a successful entry into the world of customer communication surrounding banking and trading!