Customer Service Consultant

Your future starts here You enjoy solving administrative challenges for our B2B customers together with our Swisscom partners. In this role, you support partner companies and customers in the fixed network area from the inquiry to the solution. You take responsibility in daily operations and ensure clean documentation. Our open feedback and learning culture promotes exchange, development and cooperation. You answer telephone and written inquiries and document them in the ticketing systems You process orders, changes and cancellations of B2B Wireline products You accompany partner companies and customers in the online portals You form the link between internal departments, partner companies and customers You work in a dedicated team with an open feedback and learning culture Your skills Commercial degree or degree in the field of Customer Care Several years of experience in customer service Basic technical understanding of modern ICT products Experience with common tools and portals in fixed network customer service Networked and solution-oriented thinking and working Goal and customer orientation as well as entrepreneurial action Confident appearance, enjoyment of teamwork and clear communication Very good German and at least one other national language, ideally French With us, you have the opportunity to work in the office in Olten/Lausanne or in the home office (Switzerland). In doing so, you come into contact with the latest technologies. Our current opening hours are Monday - Friday 08.00 - 17.00. However, you are also prepared to provide flexible assignments beyond that. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial advantages and exciting opportunities for professional development. Benefits (https://www.swisscom.ch/en/about/career/working-at-swisscom.html#benefits). Is it a match? Apply now. Discover your possibilities Any questions? Here (https://www.swisscom.ch/en/about/career/faq.html) you'll find answers to the most important and frequently asked questions. *To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.* Contact person Olivia Myriam Benaïch Talent Acquisition Manager +41 (58) 2214719 Your homebase Swisscom (Schweiz) AG Swisscom Gasse 2, 4601 Olten