IT Service Desk Employee

IT Service Desk Employee (m/f) The LANDERT Group is a privately held group of companies characterized by innovation, first-class quality and real entrepreneurship. Therefore, we like to look at things from a different perspective, never settle for the first available solution, act flexibly and always have the drive of a pioneer. The headquarters of the LANDERT Group is located in Bülach near Zurich, Switzerland. Founded in 1924, the group of companies employs over 1000 employees and is divided into the two divisions SERVAX (customized electric motors) and TORMAX (door and gate systems). As a motivated and analytical personality, you will work actively and constructively in solving daily tasks and thereby make a decisive and direct contribution to supporting our IT users. IT Service Desk Employee (m/f) Your tasks Ensuring First Level Support for our IT users Receiving fault reports, questions and change requests via telephone and remote maintenance Supporting PC users in setting up workstations and peripheral devices Analyzing, resolving and documenting ICT problems Creating added value through the application of ITIL competencies Classifying, processing and documenting tickets and passing them on to Second Level Support Maintaining the knowledge base and managing the hardware inventory Your qualifications Completed computer science training (EFZ) or comparable qualifications Professional experience in the IT Service Desk and IT Support environment In-depth process knowledge in Service Request, Incident, Problem and Change Management (ITIL V3 certification desirable) Good knowledge of Microsoft-based client/server environments as well as the MS Office product range Personality of a team player with a high sense of responsibility and quality Very reliable, committed, persistent as well as good manners Very good English skills as well as business fluent German Our offer A demanding and versatile activity in a dynamic, industrial environment with a lot of development potential Modern employment conditions as well as additional benefits, such as our own solid pension fund and our popular, self-managed employee restaurant Good public transport connections to Zurich, Winterthur and Schaffhausen Free parking spaces Do you want to make a difference together with us? We look forward to receiving your complete online application. Applications from recruitment agencies will not be considered. jpid91131fejm jit0731jm jiy26jm