Quality Coordinator

• 31 August 2026
• 100%
• Indefinite duration
• German (Intermediate), English (Intermediate), French (Native language)
• Route de la Fonderie 18, 1700 Fribourg
• Log in to see the salary estimate from jobup.ch

Love of Swiss Chocolate for 125 years in Fribourg. Our chocolate factory, founded by Wilhelm Kaiser in 1901, is still present in Fribourg. There, we manufacture our famous Têtes au Choco, our chocolates with liqueur, and also various types of milk chocolate from the region.

In order to support the different operational teams, we are looking for a

QUALITY COORDINATOR

General:

Integrated into the quality department within a small team, we offer you a permanent and versatile position in an agri-food company recognized on the Swiss and International market. Our company, a subsidiary of the European group Savencia, has existed for more than a century and has been able throughout these years to combine tradition and innovation to design and manufacture quality products. In a dynamic working environment, you will interact cross-functionally with many internal and external stakeholders.

Main activities:

Distribution quality

• Manage and follow up on consumer, customer, and private label complaints, including exports.
• Support the development and validation of packaging.
• Update product technical data sheets and customer portals.
• Supervise the incoming inspection of packaging.
• Ensure the quality referencing of raw materials, the monitoring and processing of supplier complaints, as well as the evaluation and monitoring of supplier performance.
• Ensure regulatory and media monitoring.

Product quality

• Lead the sensory analysis process in order to evaluate product quality and support product superiority projects.
• Organize, facilitate, and exploit internal and external sensory panels.
• Define and maintain sensory evaluation protocols and product performance criteria.
• Carry out and monitor tastings, aging tests, and comparative evaluations (benchmark, consumer tests, expert juries).
• Contribute to the evolution of product standards based on sensory and analytical results.

Operational quality

• Participate in cross-functional projects by providing quality and sensory expertise.
• Lead the Food Fraud process and associated control plans.
• Contribute to the update of HACCP and Food Defense risk studies.
• Support the skill development of teams through training and awareness.
• Ensure the role of backup administrator for the documentary database and support users.
• Contribute to safety, continuous improvement, and CSR objectives.

Your profile:

• Agronomist Engineer or experienced food technician with a minimum of 3 years of experience
• Mastery of French, minimum level B2 in German and English
• 1-2 years of experience in quality at the supplier/customer level
• Good knowledge of project management
• A first successful experience in the agri-food sector and in a medium-sized company favoring versatility
• Knowledge of Swiss and European regulations and FSSC22000, IFS, or BRC certifications
• Knowledge of analytical methods in the laboratory
• Experience in chocolate or confectionery is a plus
• Experience in auditing is a plus

This cross-functional position requires adaptability and flexibility, an affinity for proximity to the field, but also a strong customer orientation. Teamwork is at the heart of your priorities; you have the ability to assert yourself naturally, to face conflicts and manage them. Of a diplomatic and listening temperament, you adapt your oral and written communication according to your interlocutor. You also demonstrate rigor, organization, a real sense of responsibility, and results.

You possess analytical and synthesis skills and are a source of proposals. Your ability to prioritize tasks and your reactivity are major assets. Your listening skills, pedagogy, and diplomacy allow you to effectively manage complex situations. Furthermore, your resistance to stress helps you maintain constant performance even under pressure.

Taking initiative, anticipation, the desire to learn and progress, as well as decision-making capacity will be strongly appreciated.