Reservations Assistant

Reservations Assistant La Clinique de La Source is a unique multidisciplinary acute care establishment. It belongs to the Fondation La Source, an independent and private non-profit institution that also oversees the Institut et Haute École de la Santé La Source. The independence conferred by this status allows it to invest continuously in human and technological terms to guarantee its patients the best possible care. We are looking for a Reservations Assistant at 80% Key information about the position: Reference: CLS/RH/ / Contract type: Indefinite Term Contract at 80% / Hours: according to schedule from Monday to Friday according to two schedules: 7:00-16:00 and 7:30-16:30 / Start date: as soon as we find the right person / Location: in the heart of Lausanne (M2 stop "Riponne" or Bus 2, 3 or 21 stop "Beaulieu-Jomini") Why do we need you? In order to strengthen the service, we are today looking for a Reservations Assistant. Within this team, you play an essential role in organizing our patients' journey. From the reservation of their stay to the planning of their intervention or treatment, you ensure the administrative coordination of inpatient and outpatient hospitalizations, in close connection with the various stakeholders concerned. What will you be required to do? Plan and coordinate surgical, interventional, and medical treatments, both inpatient and outpatient Schedule the operating programs of the Operating Block, the Ambulatory Center, Cardiology and Interventional Radiology in collaboration with the heads of the relevant sectors Coordinate interventional radiology programs with the anesthesia service Prepare the administrative management of the patient, notably through the creation of the pre-admission file and its transmission to Case management Be a privileged interlocutor for patients, medical offices, and internal teams, by ensuring the processing and follow-up of requests by telephone and by e-mail Work in a network with many internal partners: Pre-anesthetic consultation, Case management, Bed management, Admissions, Operating Block, Ambulatory Center and interventional services Contribute to the continuous improvement of the organization, by participating in operational cells for the optimization of the operating program and the non-block anesthetic site Maintain close collaboration with the offices of accredited doctors, in order to guarantee efficient coordination and fluid communication Who will you be working with? The team is composed of three people trained in operating planning. You will join two experienced female colleagues, present at the Clinique for several years, who will share their expertise and accompany you in your takeover of the position. Supportive and jovial, they pool their skills and experience to tackle daily challenges together. In this position, you will be in the team of Danijela Mihajlovic, Head of reception and reservations. Her kindness and her high standards in the service of patients will accompany you so that exceptional reception becomes natural! What do we expect from you? Indispensables: Medical secretary diploma or title deemed equivalent Good knowledge of medical terminology Very good mastery of usual IT tools and ease in using different professional software Excellent sense of communication and interpersonal skills Excellent organizational skills, allowing for the simultaneous management of many requests and priorities Strong capacity for decision-making and prioritization, with the ability to quickly find solutions adapted to the constraints of the different sectors Good resistance to stress and ability to maintain an overview in complex or urgent situations Keen sense of discretion and confidentiality Your assets: Confirmed experience in a hospital environment, ideally in a similar function Experience in the planning of operating or interventional programs Knowledge of OPALE and ClevEHR software Why choose the Clinique de La Source? Join the largest private Clinique in the canton of Vaud The atmosphere of a Clinique with a human dimension with the challenges of a health institution with varied activities oriented towards the future Attractive engagement conditions and social benefits Because our values define who we are: Unique - Respectful - Innovative - Responsible What are the next steps? Do you still have questions about the position? Do not hesitate to contact Madame Danijela Mihajlovic, Head of reception and reservations at . Do you recognize yourself in this offer? Sabine Sadowski, HR Recruitment Specialist, looks forward to receiving your complete application (cover letter, CV, certificates and diplomas) directly online at The position does not suit you but you are interested in another opportunity at the Clinique? You can register on to receive our next offers by email. Important information! Files received by email and by mail will not be processed. Applications for job offers are made exclusively via our online platform. If you encounter technical difficulties during your application, do not hesitate to call at ; we will be happy to help you. jpid3421ae9jm jpit0836jm jpiy26jm