Helpdesk Agent N1

Be your best with Bechtle With Helpdesk Agent N1 (f/m/d) Be your best with Bechtle With more than 16 000 employees, we are one of the most successful IT companies and market leaders in our sector. The combination of direct sales of IT products and a full range of services offered by various IT service companies makes us a strong and future-oriented ("zukunftsstark") IT partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to you. Helpdesk Agent N1 (f/m/d) Be your best with bechtle On behalf of our state client based in Fribourg, we are looking for a Helpdesk Agent N1 (f/m/d) responsible for providing first-level IT support to users and handling incidents and requests related to hardware and software environments. Your mission Take charge of, qualify, and process hardware and software incidents belonging to first-level support. Record, categorize, document, and track incidents and service requests in Jira in accordance with established processes. Apply ITIL processes, particularly regarding Incident Management and Service Request Management. Ensure clear communication with users, track the progress of requests, and proceed with necessary escalations to the relevant support levels. Participate in Customer Service coverage between 07:30 and 18:00 according to the defined schedule and ensure an on-site presence. Your profile Have proven initial experience in level 1 IT support or in a similar Helpdesk / Service Desk function. Master ITIL principles and processes, particularly Incident Management and Service Request Management, and hold an ITIL certification. Possess practical experience with a ticket management tool, ideally Jira. Master French and German in a professional context in order to ensure support to users in both languages. Demonstrate autonomy, capacity for analysis and synthesis, customer orientation, flexibility, stress resistance, and good team spirit. Our offer Advantageous working conditions: 6 weeks of vacation per year and an attractive pension plan Modern Workplace: latest technologies and modern working environment Diversity: interesting and changing tasks in a future-oriented sector Job number: DBBDK000 Oksana Dumont \| \| Bechtle Suisse SA Bechtle Suisse SA has certified skills in the strategic areas: IT Infrastructure, Virtualization, Information Management, Managed Services, Skills Management, Data& Analytics, Printing Solutions and E-Commerce. Thanks to these skills and strong and lasting partnerships with the main market players, we offer a modular and perfectly coherent range of products and services to cover all the needs of our customers. Our proximity, our global vision of infrastructure and project management make us an indispensable player in the market. Our 1000 motivated employees are our best assets to ensure speed, flexibility and expertise. jpid69f20bdjm jpit0836jm jpiy26jm