APG portal and register manager

ALBEDIS is a leading Swiss recruitment partner, specializing in connecting talent and companies across a wide range of sectors, from support positions to management functions. A member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover areas such as architecture and real estate, finance, IT, life sciences, legal, or human resources, with a presence throughout Switzerland (Berne, Genève, Lausanne, Zurich). APG portal and register manager Company description We are offering for one of our clients, an administration in the field of social insurance, within the canton of Genève: An APG portal and register manager - 100% Canton de Genève Temporary mission to be filled from 01 October 2026 until the end of March 2027 Job description You will primarily provide first-level business support to APG portal users, by telephone and by e-mail. You will also contribute to the administrative processing, data control, and the smooth operational functioning of the APG portal and the RegAPG. Your responsibilities will include in particular: processing, checking, and monitoring the data and notifications transmitted, among others, by service organizers and compensation funds; analyzing errors or inconsistencies detected in the data and ensuring the processing of the cases concerned; responding to user requests and providing them with first-level support; supporting users in understanding data, using the APG portal, and applying processes; participating in the quality control of the data available on the portal; documenting processed cases and guaranteeing their follow-up by means of a ticketing tool; taking part in functional tests of the APG portal, in collaboration with the IT teams; identifying recurring difficulties and proposing improvements regarding processes or tools; contributing more broadly to the operational management and the smooth functioning of the applications. This function thus combines administrative management, data control, case analysis, user assistance, and collaboration with IT teams. Profile sought You ideally possess: a CFC as a commercial employee or an equivalent commercial training; a few years of experience in an administrative function or in file management, ideally supplemented by customer support activity; fist experience in social insurance, with a compensation fund or in a comparable administrative environment; a good command of IT tools and real ease in data management; an analytical mind allowing you to identify, understand, and process errors or inconsistencies; a strong capacity for learning and adaptation in an environment where rules and processes evolve regularly; great rigor and excellent organizational skills; the ability to work autonomously, while collaborating effectively with different interlocutors; a true sense of service and great ease in exchanges with APG portal users and internal partners. Knowledge of processes related to Swiss social insurance constitutes an important advantage. However, it is not indispensable if you possess solid administrative experience and demonstrate a good capacity for learning. jpid093ac7cjm jpit0834jm jpiy26jm