Clerk Patient Management Emergency Center

The Adult and Child / Adolescent Emergency Centers of the Inselspital are open 24 hours a day, 365 days a year. Patient management supports the treatment team around the clock in the administrative area. You will strengthen our team in the Adult and Child / Adolescent Emergency Centers in 24h shift operation.

What to expect

• You reliably record and maintain patient data in the Epic and SAP IS-H systems
• You ensure cost coverage for emergency admissions, thereby supporting a smooth administrative process
• During night operations, you take over the care of the Inselspital telephone switchboard and are an important contact point for internal and external inquiries

What you bring

• You have experience in administrative activities, ideally in a hospital or healthcare environment, and bring basic knowledge in the social insurance sector
• You remain calm even in hectic situations, work in a structured manner, and maintain an overview
• You have good MS Office skills and are proficient in using digital applications
• You communicate professionally and friendly with patients and relatives in German, English, and French
• You are flexible and prepared to take on early, late, and night shifts as well as assignments on weekends and public holidays in 24/7 shift operation

Our offer

• Meaningful work in a demanding interdisciplinary environment with a dynamic 7 x 24-hour operation
• A structured introduction and guidance into your new task
• A varied activity with responsibility at the interface between patients, relatives, and various professional groups
• A collegial team and an environment in which reliability and cooperation count

Questions about the position?

Further information will be gladly provided by

Beat Käser
Team Leader Patient Management Emergency Centers

+41 31 66 4 39 92