Risk Operations Expert Advisor Early Collection

We are a leading credit card company in Switzerland and enable our customers to make simple, secure and smart payments. Everywhere and at any time. We manage over 1.5 million credit cards and, as the only provider in Switzerland, offer the leading card brands - American Express, Mastercard and Visa - from a single source. Risk Operations Expert Advisor Early Collection Work location: Region Zürich & Remote Work, part-time from 80% possible In this role, you are part of our Early Collection team. You discuss individual situations with customers in payment arrears, agree on suitable payment deadlines and ensure their compliance. Together with your colleagues, you ensure strong customer service and find the right balance between risk control, customer experience and business success. YOUR TASKS You actively help manage the inbound and outbound call volume and support efficient deployment planning in the team. You are the contact person for technical questions in the Early Collection team and support new as well as existing employees in their further development. You process customer cases in payment arrears by telephone and in writing and find sustainable solutions. You decide on the blocking or unblocking of credit cards, taking into account risk, customer situation and specifications. You contribute to projects, recognize improvement opportunities and help to further develop processes in Early Collection. YOUR PROFILE You bring experience in the credit or collection area, in customer service or in a contact center. Ideally, you already bring some leadership experience (e.g. as a deputy). You have a commercial basic education; further training in the field of business administration is an advantage. You communicate confidently in German, English and ösisch; Italian skills are a plus. You work in a structured manner, recognize problems quickly and act in a solution-oriented manner. You are empathetic, strong in communication and deal professionally with different needs. For this position, we only consider direct applications. OUR OFFER Swisscard offers you the freedom to bring in your experience and implement your ideas. In a changing environment, we work constantly with you on your professional and personal development. We are not only all on a first-name basis, but also live an uncomplicated interaction. In doing so, we rely on equal opportunities and on a working environment in which everyone feels valued in their diversity. When you work in the office, you decide together with your team colleagues - as a modern employer, remote work is a matter of course for us. We offer more than just a good salary: Swisscard AECS GmbH Benefits Risk Operations Expert Advisor Early Collection We are a leading credit card company in Switzerland and enable our customers to make simple, secure and smart payments. Everywhere and at any time. We manage over 1.5 million credit cards and, as the only provider in Switzerland, offer the leading card brands - American Express, Mastercard and Visa - from a single source. Risk Operations Expert Advisor Early Collection Work location: Region Zürich & Remote Work, part-time from 80% possible In this role, you are part of our Early Collection team. You discuss individual situations with customers in payment arrears, agree on suitable payment deadlines and ensure their compliance. Together with your colleagues, you ensure strong customer service and find the right balance between risk control, customer experience and business success. YOUR TASKS You actively help manage the inbound and outbound call volume and support efficient deployment planning in the team. You are the contact person for technical questions in the Early Collection team and support new as well as existing employees in their further development. You process customer cases in payment arrears by telephone and in writing and find sustainable solutions. You decide on the blocking or unblocking of credit cards, taking into account risk, customer situation and specifications. You contribute to projects, recognize improvement opportunities and help to further develop processes in Early Collection. YOUR PROFILE You bring experience in the credit or collection area, in customer service or in a contact center. Ideally, you already bring some leadership experience (e.g. as a deputy). You have a commercial basic education; further training in the field of business administration is an advantage. You communicate confidently in German, English and ösisch; Italian skills are a plus. You work in a structured manner, recognize problems quickly and act in a solution-oriented manner. You are empathetic, strong in communication and deal professionally with different needs. For this position, we only consider direct applications. OUR OFFER Swisscard offers you the freedom to bring in your experience and implement your ideas. In a changing environment, we work constantly with you on your professional and personal development. We are not only all on a first-name basis, but also live an uncomplicated interaction. In doing so, we rely on equal opportunities and on a working environment in which everyone feels valued in their diversity. When you work in the office, you decide together with your team colleagues - as a modern employer, remote work is a matter of course for us. We offer more than just a good salary: Swisscard AECS GmbH Benefits jpidfdd786fjm jit0833jm jiy26jm