Call Agent Pre-collection - all genders (80-100%)

Tasks* (Please list max. 5 points.)

• You are the first point of contact for customers with outstanding claims and provide competent support via inbound and outbound calls.
• You analyze the causes of payment arrears and develop individual and sustainable solutions together with our customers.
• You arrange suitable payment plans and support customers in stabilizing their financial situation.
• You answer general customer inquiries professionally, in an oriented towards solutions, and with a high service mindset.
• You document customer conversations and contribute to the efficient processing of cases.

Requirements* (Please list max. 5 points.)

• Completed vocational training, ideally in a commercial environment or in a comparable function.
• You communicate with style in German and French. Further language skills are a plus.
• Enjoyment of telephone customer contact as well as strong communication and negotiation skills.
• High service orientation, empathy, and the ability to act confidently even in demanding situations.
• Confident handling of MS Office as well as a strong digital affinity.