Customer Intelligence Manager

For the newly created position in the "Kunde" division, we are looking for a Customer Intelligence Manager (m/f/d). For the newly created position in the "Kunde" division, we are looking for a person who transforms data into insights and insights into recommendations. As a Customer Intelligence Manager, you bring the customer perspective into the company, identify potentials, and create the basis for data-driven decisions with a direct influence on business success. Customer Intelligence Manager (m/f/d) For the newly created position in the "Kunde" division, we are looking for a person who transforms data into insights and insights into recommendations. As a Customer Intelligence Manager, you bring the customer perspective into the company, identify potentials, and create the basis for data-driven decisions with a direct influence on business success. What you move: Collecting, analyzing, and interpreting available customer, market, and business data; Deriving well-founded action recommendations for the Supermarkt and Gastronomie business units in cooperation and coordination with the business; Creation and further development of dashboards, reports, and KPI systems; Building and establishing relevant Customer Intelligence processes and instruments; Preparation and presentation of analyses for the management and specialist departments; Identification of customer needs, trends, and optimization potentials, as well as the documentation of findings and follow-up of the initiated measures. What you bring: Education: Completed studies (Uni/ETH, FH, HF); Specialization: Business Administration, Business Informatics, Data Analytics, Market Research or comparable specialization; Professional experience: At least 3-5 years of professional experience in the required field; A high degree of initiative as well as an independent, proactive way of working; Strong affinity for data and numbers as well as analytical, networked thinking; Sound experience in dealing with Business Intelligence, reporting, or CRM systems; Ability to prepare complex issues in an understandable and target-group-oriented manner; High customer orientation and interest in customer behavior as well as market mechanisms; Skilled handling of different stakeholders at all hierarchical levels as well as strong communication and presentation skills; German (C1). What we offer you: Central workplace: Working in Zürich West; Flexible working hours: Reconciling private and professional demands; Healthy working: Health-promoting offers such as massages and health checks; Childcare: In the in-house nursery <<Wirbelschloss>>; Mobility: With the unique leisure bonus per year of a total of max. CHF 500.-, we participate in your GA subscription; Mobile phone subscription: You can look forward to special conditions for your mobile phone subscription; Occupational pension scheme: Excellent pension fund benefits with high employer contributions; Social benefits: Fair social benefits; Catering: Discount in the staff restaurant; Cumulus points: You receive additional Cumulus points when shopping; Migros Bank: Preferential interest rates on private and investment accounts, free account management, discounted mortgages, and more employee offers; Up to CHF per year (depending on your workload) for your recovery and further development - usable for fitness subscriptions, courses, health offers, or a subsidy for the GA subscription; Vacation: You benefit from 5 weeks of vacation per year; Klubschule Migros: Participation in course costs at the Klubschule; Leisure and cultural offers: You benefit from discounted tickets at selected cultural events; Sport and fitness offers: You can redeem a leisure bonus of a total of max. CHF 1000.- once per year, e.g., for an annual subscription for the M-Fitnesscenter; Education and further training: Support for job-related education and further training; Targeted promotion: GMZ Young Talents Community: you participate in exciting projects of our community and take part in events that advance you; Scope for design and decision-making: Realize your innovative ideas; Social and personnel counseling: Internal social counseling. Only online applications via the application portal will be considered. Contact: Frau Ina Kellerhals, Head of HR Marketing, write e-mail (< >). No suitable positions? Set up a search subscription to conveniently receive suitable job offers via e-mail. Create job subscription jpid4cced64jm jpit0835jm jpiy26jm