Director of Front of House and Sales Manager (100%) f/m

Main tasks:

• Host reception
• Independent management and organization of the Reception, Reservation and Event departments
• Supervision, management, and qualification of subordinate employees
• Responsible for the processes of Reception, Reservation and Event
• Forecasting, pricing and strategy development in sales (rooms and events)
• Offer and pricing design of rooms & packages in cooperation with the management
• Control of the daily closing
• Maintenance of the IT systems Infor HMS, Infor SCS and Infor RMS
• Duty planning and training for subordinate employees
• Control of accounts receivable and accounts payable
• Active management of Channel Manager (interface) and quota monitoring
• Room allocation
• Responsible for credit card and voucher accounting

These qualities convince us:

• Graduation from a hotel management school or equivalent qualification
• Experience in upscale hospitality in a similar role
• Strong communication skills with impeccable manners and a well-groomed appearance
• Committed, assertive, reliable, team player, flexible and resilient
• Efficient and precise way of working with a good understanding of numbers
• Stylistically confident and fluent use of German and English, other languages an advantage
• Confident use of MS-Office

We offer:
– A dynamic, young team that enjoys hospitality
– Workplace in the heart of Switzerland at Lake Lucerne
– Varied activities in different guest segments
– Diverse discounts and benefits within the Waldstätterhof-Familie
– Employee accommodation if possible and by arrangement