Key Account Manager 80 - 100 %

Key Account Manager 80 - 100 % (m/f/d) CCCBusiness Service AG is a small, dynamic and successful company in the field of customer cards, digital customer processes and BPO services. We develop and operate tailor-made solutions for demanding customers and place great importance on quality, security and reliability. Our certifications according to ISO 9001:2015, ISO 27001:2022 and Goodpriv@cy underscore our claim to professional processes, data protection and information security. To strengthen our team, we are looking for an independent, structured and communicative personality as Key Account Manager 80 - 100 % (m/f/d) immediately or by agreement Your tasks In this role, you are the central hub between our customers, internal specialist departments and external partners. You ensure that customer requirements are cleanly planned, coordinated and successfully implemented. In particular, you will take over: Support and further development of existing customer relationships in ongoing operations Planning, coordination and management of customer projects in the area of customer cards, digital processes and BPO Recording, structuring and prioritizing customer requirements Translation of customer needs into clear tasks, processes and implementation steps Coordination between clients, operational operations, IT, development and other interfaces Ensuring deadlines, quality, documentation and communication within the projects Maintenance and use of project management tools for task tracking, planning and transparency Preparation and implementation of project meetings, status updates and customer coordination Collaboration on offers, solution concepts and further development of existing services Support in process improvements and further development of our internal way of working Your profile You are not a classic sales personality, but a person who likes to structure projects, takes responsibility and professionally accompanies customers. You bring with you: Training in business administration, project management, business informatics or a related field is an advantage Joy in the coordination of people, tasks, processes and deadlines Experience in account management and customer project management or a comparable role Confident handling of project management tools, digital working tools and structured processes Very good organizational skills as well as an independent and solution-oriented way of working Understanding of operational processes, digital services and service-oriented customer care Communication strength in exchange with customers, internal teams and external partners Very good German skills, good English skills (any additional language is a plus) Joy in the SME world, short decision-making paths and versatile tasks What awaits you with us A versatile project management role with responsibility and scope for design Exciting customer projects in a digital environment Direct contact with customers, decision-makers and internal specialists Modern tools, clear processes and room for your own ideas An experienced, collegial team with short decision-making paths A stable company with exciting development opportunities Flexible working models, partially hybrid Individual training budgets Modern workplace with good public transport connections Advantageous social benefits Does this suit you? Then we look forward to your CV including salary expectations. You do not need a classic cover letter with us. jpid26f674bjm jit0730jm jiy26jm