Employee: Service Contact Center

V-ZUG Customer Service ### The V-ZUG Customer Service is the first point of contact for all matters related to our high-quality household appliances - and thus the heart of a customer experience that delights. With professionalism, technical expertise and a genuine sense of our customers' needs, we ensure that every inquiry is answered quickly, reliably and in a solution-oriented manner. What the position offers you ### • You are in daily contact with our customers - both by phone and in writing. Here you have the opportunity to make a real impact: with an open ear, rapid solutions and a personal touch, you ensure that our customers feel they are in good hands from the start • You take on a central coordinating role and actively shape the service day: you schedule appointments with customers and plan the deployments and daily tours of our service technicians - with a lot of leeway and the opportunity to really influence processes • You are the voice that reliably accompanies our customers: you proactively inform them about repair appointments and installations, creating trust - even where no definitive solution is yet available • You keep an overview in a varied daily routine: pending orders and status lists give you a clear picture of the situation at all times - and the scope to take action where it matters What you bring to the position ### • You have completed commercial training and have several years of professional experience in a comparable activity - whether dispatch, contact center or customer service: you know the business and know what matters • In contact with customers, you are in top form. You can draw on a rich treasure trove of experience in telephone customer contact and find the right tone even in difficult conversations • You are an upright, communicative person - and remain calm even in hectic moments. Reliability and a positive demeanor are a matter of course for you • You work independently, in a structured manner and with high organizational skill - you keep several balls in the air at the same time and never lose sight of the bigger picture • You are proficient in common IT systems and are open to continuously expanding your knowledge • You communicate confidently in German - clearly, professionally and in a partnership-oriented manner. Good French and English skills are a plus