Permanent - Sales Coordinator (M/F)

• 26 août 2026 • 100% • Indefinite duration • Erlenstrasse 31a, 2555 Bruegg • Log in to see the jobup.ch salary estimate Sales Coordinator (M/F)   *Workplace: Brügg (BE)* At La Montre Hermès, within the Sales and Sales Operations Department, the Sales Coordinator ensures the daily follow-up of clients, including the management of shipments and returns, in compliance with the spirit of service and progress that Hermès intends to offer its clients.  He/she provides the client with the right product, in the right place, at the right time, at minimum cost and with the best quality, by providing a relevant and qualitative response to any request in a spirit of service and respect.  He/she develops his/her versatility in order to contribute to a reliable and flexible organization, while offering a good level of expertise, and takes on a role of representing the company to the client.    Your main missions will be as follows:  The Sales Coordinator manages daily contacts with clients by providing them with relevant solutions and information, and ensures complete administrative follow-up of clients in complementarity with the activity of the Market Managers.  Upon delegation from the latter and in agreement with them, he/she is proactive in proposing product alternatives.  He/she receives, controls and records orders, verifies the availability of parts and ensures the follow-up of deadlines.  He/she manages the preparation of shipments by coordinating with the shipping department, optimizes shipments by grouping goods in agreement with the markets, and prepares commercial and pro forma invoices for his/her clients, including those intended for complementary items. He/she prepares all shipping and export documents, masters export formalities, specific documentation, various legalizations and free trade agreements.  He/she reserves and organizes transport to the destination according to the client's instructions, collaborates closely with the Import-Export team for CITES orders and shipment planning, and ensures the follow-up of shipments to the destination.  He/she reports ongoing problems during exportation and provides proposed solutions, organizes and ensures the filing of all shipments made, and retrieves the customs papers necessary for proof of export while ensuring regular filing.  He/she controls, updates and regularly sends portfolios to his/her clients, sends price lists upon delegation, and manages requests for advance payment when so defined.  He/she follows up on payments from his/her clients and issues reminders if necessary, in agreement with the Market Manager, maintains his/her client files, contact lists and addresses up to date, and manages returns according to the written procedure.  Finally, he/she prepares his/her correspondence, ensures the sending of mailings, manages his/her filing and archiving of documents, and participates in working sessions with the markets.   Your profile: You hold a CFC in Commercial Employee or equivalent, and can justify previous successful experience in a similar position.  You master the Office environment as well as an ERP tool, and possess an excellent command of French and English, both spoken and written.  Endowed with a keen sense of priorities and a strong sense of responsibility, you demonstrate rigor in the information provided as well as a constant concern for control and verification.  Autonomous and driven by a sense of collective interest for the company, you demonstrate commercial sensitivity and a capacity to be proactive, as well as a strong sense of service.  Flexible and endowed with a great capacity for adaptation when faced with very diverse situations and issues, you demonstrate diplomacy, interpersonal ease and good stress management.  Beyond academic qualities, we are looking for human qualities allowing for rapid integration within the Maison Hermès and the Sales Department: dynamism, enthusiasm and a sense of teamwork.