Reservations Agent

People at 1800 meters above sea level shape luxury mountain travel. Our dynamic and international team offers our guests smart luxury for an inimitable holiday experience. As a team member of the luxurious Kulm Group, you are part of the key to our success. Together, we make every stay inspiring, unique, and unmistakable. And as such, we live our culture: subtle luxury, inspiration, and life experience. Together, we make this possible. This is your chance to become part of our defining culture:

What you will do with us

• Competent acceptance and processing of reservations: You are the first point of contact for our discerning guests and confidently accept inquiries for individual and group reservations. In doing so, you always act with the highest professionalism, proactive attention, and in compliance with LQA and Forbes standards.
• Precise customer file maintenance: You maintain the guest databases in Opera Cloud with utmost accuracy, thereby contributing significantly to the improvement of the Guest Experience.
• Complaint management with sensitivity: Should complaints arise, you process them immediately and always find the best solution for our discerning guests – discreetly, efficiently, and always service-oriented.
• Multimedia communication: You are responsible for answering all incoming inquiries, whether by telephone, email, or letter. Your stylish and professional communication skills in German and English (ideally also Italian) are fully utilized here.
• Coordination with other departments: In close cooperation with our dedicated team, you ensure that the occupancy of our luxurious guest rooms and event spaces is optimally coordinated with the offerings in F&B and Spa.
• Administrative support: You support the Reservations Manager in all administrative matters, ensure compliance with our high quality and service standards, and contribute to constant product optimization.
• Workload: 100% on a seasonal contract. Return from June 2027 and a 10-month contract possible.

This is you
For this responsible position, we are looking for a personality who lives excellence and offers service that goes beyond the ordinary:

• Charisma and natural friendliness: Your personality is characterized by natural friendliness and charisma, paired with a fine sense for the wishes of our exclusive guests. You convince through your well-groomed appearance and your excellent manners.
• Quality and standards awareness: You place the highest value on top quality in guest service and are familiar with high-end service standards (ideally LQA and Forbes standards) or bring the motivation to implement them consistently.
• Team spirit and flexibility: You enjoy working in a team, are communicative, and adapt flexibly to the challenges of a dynamic working environment.
• Experience in upscale hospitality: With completed vocational training in upscale hospitality and experience in 5-star hospitality, you bring sound specialist knowledge in the areas of Front Office and reservation.
• Language proficiency: Very good German and English skills in spoken and written form are essential. Other foreign languages such as Italian are a plus.
• Technical proficiency: You are proficient in using Opera Cloud as well as common Microsoft programs (Word, Excel, Outlook). Maintaining online booking channels is also not new territory for you.
• Organizational talent and customer orientation: You organize and plan with precision, maintain contact with guests and partners in a stylish and discreet manner, and convince through your outstanding customer orientation.

Benefits
At the Kulm Group, our employees are at the center of our success. We offer you attractive development opportunities, comfortable accommodation, affordable meals in the staff restaurant, and numerous discounts.
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