Abacus Customer Support Finance, Accounts Receivable, Accounts Payable and Electronic Banking 80-100 % St. Gallen

Do you love supporting customers competently and finding practical solutions? With us, you will take on exciting user queries regarding Abacus and receive thorough training to constantly expand your expertise. Become part of a motivated team and actively help shape excellent customer support! Your role ## • Ensuring 1st level support in compliance with the agreed response and resolution times according to our SLA • Independent analysis, processing and complete documentation of incoming support requests • Professional forwarding of complex cases to the responsible 2nd level teams • Processing and consistent follow-up of open tickets with a focus on sustainable solutions • Continuous knowledge exchange within the team to ensure outstanding service • Conducting training sessions for our customers in the modules you support Your profile ## • Completed commercial or technical training, ideally supplemented by an economically oriented degree (e.g., Business Informatics - completed or in training) • Structured way of working, sense of responsibility and the ability to maintain an overview even in demanding situations • Clear and precise communication, both written and oral in German, is a matter of course for you • Interest in modern business software solutions and enjoyment of digital tools; experience with Abacus or other ERP systems is an advantage • Strong team orientation and commitment to find sustainable solutions together with colleagues and customers • Strong customer orientation, paired with appreciation and reliability Your benefits ## • Up to 60 % home office possible with a 100 % workload • Purchase of additional holidays (2 weeks per year) • 41h week with flexible working hours for a full-time workload • Min. 25 days of vacation per year • Free SBB Half Fare Travelcard for all employees We maintain an open "Du" culture - so feel free to send us your application directly using the "Du" form.