Branch Service Center Team Leader

Branch Service Center Team Leader (80–100%)
Do you want to get involved? We give you free rein. Do you have a head start? We are by your side. Together, let's shape the future of our customers! Interested?
L’Office AI Canton de Berne is undergoing a full transformation and is implementing a modern corporate and management culture. The Service Center is the service center of L’Office AI Canton de Berne and ensures the efficiency, uniformity, and quality of processes, services, and benefits.
With the new Branch Service Center team, we are bringing together a dozen employees from the Bienne, Berthoud, and Thoune sites within a common inter-site team. As a team leader, you will actively participate in this transformation. You create links between the sites, accompany the development of your employees, and reconcile regional needs with the common orientation of the Service Center. You regularly visit the three branches as well as the headquarters in Berne. For this multi-faceted mission, we are looking for a bilingual (D/F) personality with solid leadership skills who advances change with commitment.
What you can bring to us
You lead and develop a team of a dozen employees at the Bienne, Berthoud, and Thoune sites. Thanks to your regular presence on site, you promote proximity and engagement.
You develop a common vision within the team and promote collaboration based on trust between the different sites and the other teams of the Service Center.
You plan interventions, vacations, and absences according to needs and ensure flexible use of resources.
You collect the needs of the branches and coordinate the provision of services with the branch managers.
In collaboration with the Back Office, Front Office, and Entrées & sorties team leaders, you ensure that business directives and quality standards are implemented in a uniform manner.
You encourage standardized working methods and the versatility of employees so that tasks can be handled with flexibility across all sites.
As a member of the Service Center management team, you actively participate in the development of processes, services, and organizational structures.
The professional skills that matter to us
You have a basic commercial training and, ideally, a higher vocational training title, such as a federal certificate of team leadership specialist or an ES business economist diploma.
You have at least three years of experience in team leadership and have already led an inter-site or decentralized team.
You lead with clarity, respect, and consistency, and you know how to support, coach, and empower employees in a targeted manner.
You have a keen sense of planning and organization as well as experience in the planning of resources and interventions.
You have experience in process management or organizational development and wish to evolve working methods with the people involved.
You know how to take into account and put into perspective different interests and needs in order to develop viable solutions.
Experience in customer service, back office, or a comparable service organization is an asset.
You communicate confidently and appropriately to the recipients. Very good knowledge of German as well as French knowledge of at least level B2 is required.
Regular personal exchange with your team is an important element of good team leadership for you. Therefore, you are willing to be present every week in the Bienne, Berthoud, and Thoune branches and to travel from one site to another.
What we have to offer you
A meaningful activity and an environment offering a large margin of maneuver.
Horizontal hierarchies with short communication channels.
A welcoming team where people speak openly to each other.
A workplace in the center of Berne benefiting from the "Friendly Work Space" label and the possibility to telework.
Varied options for continuing education.
Does this suit you? Then let's get to know each other! We look forward to your application.
Sterchi, HR Advisor, is at your disposal for any information at the address or at . jpid92a1e40jm jit0832jm jiy26jm