Customer Service & Lab POCT Integration Associate

Customer Service & Lab POCT Integration Associate
We are Sonic Suisse
Sonic Suisse is a vast network of regional laboratories with more than 2′500 employees distributed across sites in German-speaking, French-speaking, and Italian-speaking Switzerland.
We belong to the global dimension group Sonic Healthcare, a leading provider of services in the medical diagnostic sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland day after day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and test results.
Whether in the fields of laboratory medicine, administration, or support functions: we offer you a meaningful working environment, with many opportunities for development, promoting personal initiative through a corporate culture based on trust and collaboration.
Join our dedicated team within the [nom] laboratory and participate, in this key role, in building the future of our leading and innovative company.
To strengthen our team, we are looking for, immediately or by arrangement, a:

Customer Service & Lab POCT Integration Associate
Your area of activity
In this function, you will be responsible for supporting our demanding LabPOCT clients on-site during the installation and operation of the system, as well as for any technical questions. As the primary contact for everything concerning the LabPOCT infrastructure, you will contribute significantly to the smooth running of the system. This includes notably the following tasks:
Training of employees and clients, and troubleshooting in case of technical problems
Close communication and collaboration with doctors, medical assistants, and other clients
Implementation and support of the LabPOCT infrastructure, the LabQCHEK (internal quality control) as well as the interfaces
Configuration of interfaces (laboratory information system LabComManager, electronic order entry LabWeb)
Management, updating, and maintenance of POCT analyses in the LIS and in LabWeb
Sales support in LabPOCT projects
Development of the POCT offering in close collaboration with the team
Interface function between sales, clients, and internal services
Participation in congresses
Your profile
TAB ES/HES or medical assistant training with long experience in the laboratory, particularly in the field of LabPOCT infrastructure.
In-depth knowledge of POCT analyses, their results as well as pre-analytical processes
Experience in using medical practice and laboratory software as well as a good understanding of their integration into the laboratory process
Good knowledge of directives relating to internal quality controls
Technical understanding of laboratory processes and their interfaces as well as a high affinity for IT themes in the LabPOCT field
Good command of German or French, spoken and written
Willingness to travel approximately two days per week and to undertake missions throughout German-speaking Switzerland as well as in the canton of Fribourg
Autonomous and responsible way of working
Confident presentation, excellent consulting skills, and a taste for daily contact with customers
Team spirit and a fighting mentality
Interest in technical and digital themes in the laboratory environment and motivation to develop one's own knowledge in the field of LabPOCT and system connections
We offer

• Varied activity, possibilities for development and continuous training - Freedom, flexibility and responsibility - Pleasant working atmosphere with exciting challenges - 40-hour week and 5 weeks of vacation - Modern workstations and an excellent infrastructure

Your contacts
For any further information, Madame Luana Di Zio, head of the LabPOCT customer technical service, is at your disposal by telephone at or by e-mail at .
We look forward to receiving your application online. jpid304fea1jm jpit0728jm jpiy26jm