Team Leader Customer Service (a) 100%

MAIN TASKS

You lead a dedicated team of around 18 employees and, with your personality, your understanding of leadership, and your customer orientation, you sustainably shape the service culture. Together with your team, you ensure high customer satisfaction as well as service quality and continuous development of the customer service department. In addition, you undertake the following tasks:

• Responsibility for the functional and personnel leadership, promotion, and further development of the team
• Ensuring a customer-oriented, high-performance, and appreciative service culture
• Coaching and development of employees as well as promotion of personal responsibility and continuous improvement
• Management and further development of daily operational business with a focus on efficiency, quality, and customer satisfaction
• Analysis of relevant key figures and derivation of suitable measures for the continuous optimization of services, processes, and resources
• Active cooperation with internal interfaces
• Performance of operational tasks in daily business to ensure customer proximity and to support the team

PROFILE

For this responsible position, we are looking for a convincing leadership personality who has already successfully led teams in a customer service environment and develops employees with enthusiasm, clarity, and appreciation. In addition, you bring the following:

• Completed commercial basic training with further training in the field of leadership and/or customer service
• Several years of successful leadership and development experience in a customer service, customer service, or contact center environment
• Sound practical experience in customer service and a strong understanding of customer-oriented processes and service quality
• High customer, service, and quality orientation as well as strong communication and coaching skills
• Enjoyment in taking on responsibility as well as actively shaping and implementing changes
• Very good German skills (English and French skills are an advantage)

Do you also possess excellent manners and make clear decisions even in demanding situations? Then we look forward to getting to know you.