Specialist Practice Processes, Agency Basel

Specialist Practice Processes, Agency Basel The Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices, as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical history to the billing system, the entire practice process is mapped. In addition, it relieves practice assistants with various service packages. In order to be able to continuously maintain this service, we are looking for you, starting immediately or by arrangement, as Specialist Practice Processes Workload: 80-100% Start: immediately or by arrangement Duration: permanent Work location: Basel Are you fed up with drawing blood, X-rays and bandages? Are you interested in digitalization in healthcare? Do you enjoy working with the computer and helping others use practice software? Then we have exactly the right challenge for you! As a Specialist Practice Processes, you will competently implement our training concepts methodically and didactically for our doctors, therapists and medical assistants. You are the business card of the Ärztekasse, confidently accompanying our customers through the learning process and the implementation of the processes in their practice. Main tasks You act as a Single Point of Contact (SPOC) towards the customer and accompany them competently and professionally to the goal. You carry out a detailed and comprehensive needs analysis with the customer for the chosen software solution. Independent coordination, planning, active follow-up and implementation of onboarding requests are part of your daily tasks. Practical and effective introduction and training of customers in the chosen software solution. Carrying out consulting assignments on-site at the customer (practice accompaniment). Participating in the development of new training offers. You are responsible for the administrative support of the training sessions and participate in the creation of learning content in various formats Willingness to continuously familiarize yourself with our current and future software tools Requirements MPA / medical secretary desirable Previous knowledge of our software or further training in the field of adult education (methodology and didactics) is an advantage Knowledge of Tardoc and tariff systems of the Swiss healthcare system Knowledge of a second language (English or French) High customer orientation and enjoyment of customer contact and training High resilience during peaks PC-savvy Very good oral and written communication skills Familiar with modern learning methods or willingness to learn and apply them Willingness to travel within German-speaking Switzerland (approx. 40 – 60%) Further information We offer a challenging environment with a dynamic team of motivated employees and flat hierarchies. After a comprehensive and in-depth introduction to your area of work, you will be able to carry out your tasks independently. Support for daily work can be found within the team at any time. We look forward to your application! We look forward to your application via email. jpida645623jm jit0729jm jiy26jm