Senior Product Manager: Corporate Account

Do you want to contribute to ensuring that our corporate customers can rely on the simplicity and reliability of their accounts? In the Onboarding & Account Journeys area, we design the end-to-end experience, from the efficient acquisition of new customers to the simple handling of their finances. In this role, you ensure the smooth operation surrounding corporate accounts and analyze and improve relevant customer journeys. In this way, you create simple processes and help to design outstanding customer experiences.

Why you start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job sharing, and top sharing.

Individual development
Diverse training and further education offers, temporary job changes, and stages.

Modern working worlds
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks of fully paid maternity leave and 4 weeks of paternity leave.

Focus on health
Preventive offers, ergonomic workplaces, and targeted support during longer absences.

Mobility offers
Free Halbtax or discounted GA as well as attractive bicycle, carsharing, and e-car offers.

Lived equal opportunity
Among other things through transparent salary information in our job advertisements.

The impact you can make

• You ensure the leadership of the technical operations and daily business in the area of corporate accounts and are the first point of contact for our stakeholders
• You are responsible for the financial management of your products, process customer inquiries and incidents, maintain customer and information documents, conduct product training, and create reportings
• With your experience in Customer Experience Management, you continuously develop customer journeys and business processes – end-to-end, cross-channel, and data-based
• You analyze customer needs, market and competitive developments, as well as insights from daily business, and derive valuable measures from them
• You work closely with internal stakeholders and external partners, communicate appropriately for the target group, and ensure that customer perspective, business requirements, and feasibility are in harmony
• You actively participate in projects to improve or further develop and contribute your expertise and the customer perspective in all phases

What you bring with you

• Higher education (Uni, FH, HF) in business administration, marketing, product management, or a comparable field
• Many years of experience in product management, ideally at a bank, a financial service provider, or in the area of accounts
• Very good analytical and conceptual skills as well as a strong ability to grasp concepts
• Experience in Customer Experience, Service Design, Business Development, or Customer Journey Management, as well as in the independent application of design thinking methods and the evidence-based derivation of hypotheses and decisions
• Confident handling of different stakeholders and interests, decisiveness, and openness to new approaches
• Ability to familiarize yourself with technical and technological topics to capture customer needs and develop suitable solutions
• Agile, customer-centric mindset as well as the ability to effectively design and further develop customer journeys along defined KPIs